WebMail Image Inline not loading
Problem reported by Hariharan Ponnuvel - July 27 at 12:19 AM
Submitted
Hi,
 
While i am receiving mail the inline image not showing even not asking for remote content to show or not. Please help to  resolve the issue.
 
Thanks

4 Replies

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0
Matt Lyons Replied
I have the same problem using Chrome and Firefox. Outlook, Bing and IE show the inline images. 

Here is the SRC of the image:
/attachment/inline?data=R2SXtCF6sxBPo46bH%2bn6yhs4yqsCR1MKfFI5bnDb3%2bvHGnYBZr3M1CpqWjaZg0EKBgJkrJa2Bs0%2bVGoYC4hLv%2fvfQze2JtyOamX1EAT%2bHA%2fLL9%2f%2bsSO0l7940kFQVKyT&cid=image001.png@01D475C8.45603930

When I put this URL into Firefox it says the image cannot be displayed because it contains errors.

The image is also an attachment which I can download and view just fine.

I'm using SmarterMail Enterprise Version - 16.3.6649
0
Robert Emmett Replied
Employee Post
Hariharan and Matt, if you both could send the raw EML content of the email in question to sales@smartertools.com attention Robert Emmett, then I can get these emails reviewed and see if there's something that isn't being parsed correctly or some other malformation within the email.  Thank you.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matt Lyons Replied
Robert,
How do we get the raw EML content of the email from web mail?

Also, it looks like only messages from MacOutlook aren't showing inline images (only in the web interface). The following are taken from the message header of an email not showing the inline images:

User-Agent: Microsoft-MacOutlook/10.11.0.180909
X-Priority: 2
Mime-version: 1.0
Content-type: multipart/mixed;
 boundary="B_3624557247_1316855529"
X-Exim-Id: BC03C6F3-F63B-4D10-A38D-59033B9C95D4
X-SmarterMail-Spam: Reverse DNS Lookup [Passed], Commtouch 0 [value: Unknown], SPF_Pass
X-CTCH-RefId: str=0001.0A090202.5BE4F0A4.0034:SCFSTAT48026596,ss=1,re=-4.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
X-SmarterMail-TotalSpamWeight: 0 (Trusted Sender - User)

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Robert Emmett Replied
Employee Post
Matt,

In SM16, select the message in question.  Then in the ... menu select "View Raw Content".  This will open a new window with the raw content being shown.  Copy all of the text and save it, for example, in a TXT document.

Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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