I updated version 13 but after create new agent they can not login.
Problem reported by Tanit Bordeesorn - July 6 at 7:42 AM
Resolved
I updated version 13 but after create new agent they can not login.
  • SmarterTrack Enterprise
  • Version 13.1.6746.29963
  •  

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Andrea Rogers Replied
Employee Post
Hi Tanit,
 
I apologize for the inconvenience. This issue has been resolved in the June 28th release of SmarterTrack 14.0.6752. Please upgrade your installation and your agents will be able to log in as expected. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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Tanit Bordeesorn Replied
i tried upgrade to version 14. But it not work system require activation for version 14. But i can't activate to version 14.x because my license is 13.x. New version require new payment. I already paid for 13.x license. Why i just make a new payment for solve this issue ? It not fair.
0
Andrea Rogers Replied
Employee Post
Hello Tanit. Please see my reply on your other thread, "Upgrade v13 enterprise to v14 activate not work.": https://portal.smartertools.com/community/a90868/upgrade-v13-enterprise-to-v14-activate-not-work_.aspx#103048

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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