I updated version 13 but after create new agent they can not login.

SmarterTrack Enterprise
Version 13.1.6746.29963

7/6/2018 at 8:25 AM

Employee Post

Hi Tanit,

I apologize for the inconvenience. This issue has been resolved in the June 28th release of SmarterTrack 14.0.6752. Please upgrade your installation and your agents will be able to log in as expected.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Tanit Bordeesorn Replied

7/6/2018 at 10:48 PM

i tried upgrade to version 14. But it not work system require activation for version 14. But i can't activate to version 14.x because my license is 13.x. New version require new payment. I already paid for 13.x license. Why i just make a new payment for solve this issue ? It not fair.

Andrea Free Replied

7/9/2018 at 7:59 AM

Employee Post

Hello Tanit. Please see my reply on your other thread, "Upgrade v13 enterprise to v14 activate not work.": https://portal.smartertools.com/community/a90868/upgrade-v13-enterprise-to-v14-activate-not-work_.aspx#103048

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

3 Replies

Reply to Thread

Related Knowledge Base Articles

3 Replies

Reply to Thread

Tags

Related Knowledge Base Articles