Seeing same

Started happening with us on 15.7.6726. Tried a reinstall didn't help. Seems to be due to the installer not bundling the correct redistributable.

Logging stopped at C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\log as soon as the new version was installed. 

Same except the VCRUNTIME140.DDL File is missing.  Windows Server 2012R2 with SM 15.7.6726

Right. If we try to run clamd.exe at (C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\bin) then we get error: "The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem."

 

My understanding is that the SM installer should having including this DLL in a Microsoft Visual C++ Redistributable.

I am having the same problem with version 16.3.6733
This occurred when we upgraded to clamav 0.99 to 100.0

We are seeing this:
Faulting application name: clamdscan.exe, version: 0.100.0.0, time stamp: 0x5ac41fce
Faulting module name: VCRUNTIME140.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e
Exception code: 0xc0000135
Fault offset: 0x0009d4e2
Faulting process id: 0xd64
Faulting application start time: 0x01d40ecf7899f0fc
Faulting application path: C:\PROGRA~2\SMARTE~1\SMARTE~1\Service\Clam\bin\clamdscan.exe
Faulting module path: VCRUNTIME140.dll
Report Id: b648df3e-7ac2-11e8-8111-002590a122ef
Faulting package full name:
Faulting package-relative application ID:

 

With the Latest June 27 build of SM16 - logs are littered with this.

 

Suggestions?

 

 

This helped me

Download and install both the 32 and 64 bit microsoft visual c++ 2015 redistributable. the 64 bit version is probably allready installed with the installation of Smartermail

 

 

The errors disappeared after I installed the 32 bit version, which clamav probably needs to run. Also mentioned in other topics.