Smartermail 16 no log generated
Question asked by K Soon - 6/10/2018 at 8:34 PM
I am currently using version 16.3.6733 and had ensured that the delivery and SMTP log level are set to Detailed. But there is no log generated in the directory specified in Troubleshooting > log path. 
Any idea what setting has gone wrong?

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Andrea Rogers Replied
Employee Post
Hey there,
Some quick questions to help troubleshoot:
  • At Troubleshooting > View Logs, are you able to successfully see the Delivery and SMTP logs? 
  • Have there been any recent changes to the log path? Changing the log path would not take effect until you restart the SmarterMail service. Is it possible the log path was changed without restarting the service? 
  • If enabled, what is your threshold for Delete Log Files After? Is it possible the log files from previous days have already been deleted?
  • Did you recently upgrade to version 16.3? 

Andrea Rogers
SmarterTools Inc.


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