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After upgrading from v12.x to v13.x, we found another broken feature. We partially integrate with our own internal website, specifically calling the frmTicket.aspx file with query string parameters to open a pre-filled ticket. Previously, this worked perfectly. After the update, it simply opens up the helpdesk to the ticket list window. It does not open up a new ticket like it is supposed to.
Surprisingly, the frmCallLog.aspx file still works as it did previously.
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES