frmTicket.aspx Is Broken ...
Problem reported by Ben Santiardo - May 16 at 5:20 AM
Not A Problem
After upgrading from v12.x to v13.x, we found another broken feature. We partially integrate with our own internal website, specifically calling the frmTicket.aspx file with query string parameters to open a pre-filled ticket. Previously, this worked perfectly. After the update, it simply opens up the helpdesk to the ticket list window. It does not open up a new ticket like it is supposed to.
 
Surprisingly, the frmCallLog.aspx file still works as it did previously.
 
Help!
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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Andrew Barker Replied
Employee Post
I have been unable to replicate this issue, except for in cases where the agent is prompted to log in when attempting to go to the pre-filled ticket. If this does not match what you are experiencing, I suggest that you submit a support ticket for more help.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Andrew Barker Replied
Employee Post
I had a slightly different experience with my earlier testing from what your video showed. When reviewing your video, I noticed that the frmTickets.aspx URL you entered was using HTTP, but when you landed on root.aspx it was using HTTPS. This led me to run a test with "Force all traffic over HTTPS" enabled, where I was able to reproduce the effect shown in your video exactly. If you modify the frmTicket.aspx URL to use HTTPS, or disable "Force all traffic over HTTPS," your issue should be resolved.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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