Back to Community Threads
2
16.3.6684 Search in Settings -> ActivSync Mailboxes does nothing
Problem reported by W. T. Leaver - 4/22/2018 at 9:29 AM
Submitted
I’ve just updated from v15 to v16 (latest build) and figured I’d report anything strange I notice.
 
First up is the fact that when I log in as the system admin and go to Settings -> ActiveSync Mailboxes there is a search field on the top right corner of the list. It doesn’t seem to do anything. I type in a partial or full email account that is ActiveSync enabled and the list never filters (whether I hit return or not).

2 Replies

Reply to Thread
0
W. T. Leaver Replied
4/22/2018 at 9:39 AM
I just discovered this is a very limited problem that only affects me on an iPad Pro 12.9” (second gen) with an Apple Smart keyboard.

If I remove the smart keyboard and use the on-screen keyboard, pressing enter on the search field filters the list as expected.

Same on my macbook air, it seems to work fine.

Only the combination of the iPad Pro + Apple Smart Keyboard doesn’t work properly. However, if I tap the magnifying glass after entering a search value, the list is filtered.

So basically there is something different about how the web interface is handling a return from a smart keyboard versus a return from the on-screen keyboard. I can’t imagine they would send anything different, but one works and the other doesn’t.

The iPad Pro with the smart keyboard doesn’t have problems with carriage returns anywhere besides SmarterMail, whether in the browser or in an app. It DOES however have problems in other SmarterMail search fields though. I confirmed the same problem exists with the Spool search fields as well.

Must be input filtering code on those fields that is somehow acting differently between an iPad on-screen keyboard and input from a smart keyboard attachment.
1
Andrea Free Replied
4/25/2018 at 9:27 AM
Employee Post
Thank you for the troubleshooting details you've provided! I have forwarded this information to the development team. 
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
Reset Administrator Username and PasswordSmarterMail > Installation and Configuration
Flex Billing for Microsoft Exchange ActiveSyncGeneral Topics
Browser Behavior and Mixed Content Email MessagesSmarterMail > Troubleshooting
Overview of EAS vs. MAPI & EWS vs. IMAPSmarterMail > Desktop and Mobile Synchronization