Email Subjects & Content Disappear
Problem reported by Adam Lewis - April 18 at 11:16 AM
Submitted
We've seen this several time with probably 10-20 users. Entire sections of what are real emails lose their content and subject. Attached is a photo of this. The date and size is still there, but everything else is gone.
 
1. What is causing this?
2. How can we prevent it?
3. How can we recover these emails?
 

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Rod Lasky Replied
Employee Post
Hi Adam.  What's the exact version you're seeing this issue in?  Go to mail.domain.com/about/checkup.aspx
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Adam Lewis Replied
15.7.6600

And we've seen in it in previous versions as well. It's rare. Like I said 10-20 times over the last year among 200+ users.
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Adam Lewis Replied
Rod,

We upgraded to 16 a few weeks ago and are on the latest version and this still is happening. See photo in my thread reply.
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Adam Lewis Replied
Still happening SM 16.
 

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