Webmail not auto-refreshing after SmarterMail 16 Upgrade

Problem reported by Keith Gard - 3/16/2018 at 12:37 PM

Submitted

I just upgraded to SmarterMail 16 from 15.x (on latest version, 16.3.6649, and the mail does not appear to be auto-refreshing like it did in 15.

SignalR is saying it connects fine, so it should be getting the updates.. Not sure what's going on or how to fix it.

6 Replies

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John Marx Replied

3/16/2018 at 1:11 PM

When we had that issue we held down ctrl and pressed the refresh (F5) and it fixed the issues for us.

Scarab Replied

3/16/2018 at 1:49 PM

Can confirm the above. CTRL+F5 (on PC) or CMD+R (on Mac) will resolve most rendering or refresh issues in the browser after a minor or major version update of SM 16.

Keith Gard Replied

3/19/2018 at 1:14 PM

We tried this as well as clearing cache and the problem went away for a bit then came back just as bad. It seems to be very hit and miss, but is failing much more than succeeding.

Keith Prather Replied

9/11/2019 at 11:35 AM

Did anyone every get this resolved? We have had to click refresh for a year now.

Keith Prather Replied

1/2/2020 at 2:14 PM

STILL clicking REFRESH. Grrrrr.

Employee Replied

1/3/2020 at 7:41 AM

Employee Post

Keith,

Are you still running version 16.3.6649?

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