Antivirus Exclusions / Exceptions
Question asked by Information Technology - March 15 at 9:45 AM
Answered
Looking for details on adding exclusions or exceptions to existing antivirus software when running Smartermail.
 
I did locate the troubleshooting document for adding exceptions to Windows Defender. Unfortunately that document just specified global exceptions for 4 different file types. I'm not a fan of global file type exceptions.
 
I've added folder exceptions for:
-Program files (x86)\smartertools\smartermail
-And the directory containing domains and spools
 
I've added process exceptions for:
-mailservice.exe
-mailservice_subprocess.exe
-All clam executables for both 32 and 64 bit processes.
 
However, I can't find any processes or services for Cyren Anti spam or Anti Virus. What process are these running under? Yes, these are currently licensed and enabled.
 
Are there any other suggestions for antivirus exceptions / exclusions when running smartermail?

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Matt Petty Replied
Employee Post Marked As Answer
Both of the Cyren checks are performed in mailservice_subprocess.exe, so you should be good. It seems you got all the directories as well. I think you should be good.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matt Petty Replied
Employee Post
You don't need to worry about the filetype thing as long as you got the spool folders and the domains folder on your exception list. There are a couple others like the XML files for the system which are in Program Files, and you got those as well.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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