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Problem sending emails to hotmail accounts
Problem reported by Manuel Martins - 3/14/2018 at 12:50 PM
Submitted
Hi, we are experiencing problems sending new email messages to hotmails accounts, the emails don't arrive to the destination, strangely if we reply to an existing email from an Hotmail account the message is delivered to the destination but if we create a new mail message the email simply does not arrive.
 
Here are the logs of the 2 sendings:
 
- the first one [47172] is a new email and did not arrived the destination, it get the error "RSP: 450 4.7.3 Organization queue quota exceeded. [BY2NAM01HT001.eop-nam01.prod.protection.outlook.com] [BY2NAM01FT001.eop-"
 
- the second one [47177] is a reply to an existing email and arrived the destination with success.
 
​This is very strange! Thanks for the attention and help if it's possible.
 
 
[2018.03.14] 18:59:59 [47172] Skipping spam checks: No local recipients
[2018.03.14] 19:00:01 [47172] Sending remote mail for manuel.martins@ciberloja.pt
[2018.03.14] 19:00:02 [47172] Sending remote mail to: zagloman@hotmail.com
[2018.03.14] 19:00:02 [47172] Initiating connection to 104.47.34.33
[2018.03.14] 19:00:02 [47172] Connecting to 104.47.34.33:25 (Id: 1)
[2018.03.14] 19:00:02 [47172] Binding to local IP 195.22.20.5:0 (Id: 1)
[2018.03.14] 19:00:02 [47172] Connection to 104.47.34.33:25 from 195.22.20.5:54347 succeeded (Id: 1)
[2018.03.14] 19:00:02 [47172] RSP: 220 BY2NAM01FT001.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Wed, 14 Mar 2018 19:00:03 +0000
[2018.03.14] 19:00:02 [47172] CMD: EHLO mail.ciberloja.com
[2018.03.14] 19:00:02 [47172] RSP: 250-BY2NAM01FT001.mail.protection.outlook.com Hello [195.22.20.5]
[2018.03.14] 19:00:02 [47172] RSP: 250-SIZE 49283072
[2018.03.14] 19:00:02 [47172] RSP: 250-PIPELINING
[2018.03.14] 19:00:02 [47172] RSP: 250-DSN
[2018.03.14] 19:00:02 [47172] RSP: 250-ENHANCEDSTATUSCODES
[2018.03.14] 19:00:02 [47172] RSP: 250-STARTTLS
[2018.03.14] 19:00:02 [47172] RSP: 250-8BITMIME
[2018.03.14] 19:00:02 [47172] RSP: 250-BINARYMIME
[2018.03.14] 19:00:02 [47172] RSP: 250-CHUNKING
[2018.03.14] 19:00:02 [47172] RSP: 250 SMTPUTF8
[2018.03.14] 19:00:02 [47172] CMD: STARTTLS
[2018.03.14] 19:00:02 [47172] RSP: 220 2.0.0 SMTP server ready
[2018.03.14] 19:00:03 [47172] CMD: EHLO mail.ciberloja.com
[2018.03.14] 19:00:03 [47172] RSP: 250-BY2NAM01FT001.mail.protection.outlook.com Hello [195.22.20.5]
[2018.03.14] 19:00:03 [47172] RSP: 250-SIZE 49283072
[2018.03.14] 19:00:03 [47172] RSP: 250-PIPELINING
[2018.03.14] 19:00:03 [47172] RSP: 250-DSN
[2018.03.14] 19:00:03 [47172] RSP: 250-ENHANCEDSTATUSCODES
[2018.03.14] 19:00:03 [47172] RSP: 250-8BITMIME
[2018.03.14] 19:00:03 [47172] RSP: 250-BINARYMIME
[2018.03.14] 19:00:03 [47172] RSP: 250-CHUNKING
[2018.03.14] 19:00:03 [47172] RSP: 250 SMTPUTF8
[2018.03.14] 19:00:03 [47172] CMD: MAIL FROM:<manuel.martins@ciberloja.pt> SIZE=16512
[2018.03.14] 19:00:03 [47172] RSP: 250 2.1.0 Sender OK
[2018.03.14] 19:00:03 [47172] CMD: RCPT TO:<zagloman@hotmail.com>
[2018.03.14] 19:00:04 [47172] RSP: 250 2.1.5 Recipient OK
[2018.03.14] 19:00:04 [47172] CMD: DATA
[2018.03.14] 19:00:04 [47172] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
[2018.03.14] 19:00:05 [47172] RSP: 450 4.7.3 Organization queue quota exceeded. [BY2NAM01HT001.eop-nam01.prod.protection.outlook.com] [BY2NAM01FT001.eop-nam01.prod.protection.outlook.com]
[2018.03.14] 19:00:05 [47172] CMD: QUIT
[2018.03.14] 19:00:05 [47172] RSP: 221 2.0.0 Service closing transmission channel
 

[2018.03.14] 19:00:17 [47177] Skipping spam checks: No local recipients
[2018.03.14] 19:00:19 [47177] Sending remote mail for manuel.martins@ciberloja.pt
[2018.03.14] 19:00:20 [47177] Sending remote mail to: zagloman@hotmail.com
[2018.03.14] 19:00:20 [47177] Initiating connection to 104.47.5.33
[2018.03.14] 19:00:20 [47177] Connecting to 104.47.5.33:25 (Id: 1)
[2018.03.14] 19:00:20 [47177] Binding to local IP 195.22.20.5:0 (Id: 1)
[2018.03.14] 19:00:20 [47177] Connection to 104.47.5.33:25 from 195.22.20.5:54356 succeeded (Id: 1)
[2018.03.14] 19:00:20 [47177] RSP: 220 HE1EUR02FT053.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Wed, 14 Mar 2018 19:00:21 +0000
[2018.03.14] 19:00:20 [47177] CMD: EHLO mail.ciberloja.com
[2018.03.14] 19:00:20 [47177] RSP: 250-HE1EUR02FT053.mail.protection.outlook.com Hello [195.22.20.5]
[2018.03.14] 19:00:20 [47177] RSP: 250-SIZE 49283072
[2018.03.14] 19:00:20 [47177] RSP: 250-PIPELINING
[2018.03.14] 19:00:20 [47177] RSP: 250-DSN
[2018.03.14] 19:00:20 [47177] RSP: 250-ENHANCEDSTATUSCODES
[2018.03.14] 19:00:20 [47177] RSP: 250-STARTTLS
[2018.03.14] 19:00:20 [47177] RSP: 250-8BITMIME
[2018.03.14] 19:00:20 [47177] RSP: 250-BINARYMIME
[2018.03.14] 19:00:20 [47177] RSP: 250-CHUNKING
[2018.03.14] 19:00:20 [47177] RSP: 250 SMTPUTF8
[2018.03.14] 19:00:20 [47177] CMD: STARTTLS
[2018.03.14] 19:00:20 [47177] RSP: 220 2.0.0 SMTP server ready
[2018.03.14] 19:00:20 [47177] CMD: EHLO mail.ciberloja.com
[2018.03.14] 19:00:20 [47177] RSP: 250-HE1EUR02FT053.mail.protection.outlook.com Hello [195.22.20.5]
[2018.03.14] 19:00:20 [47177] RSP: 250-SIZE 49283072
[2018.03.14] 19:00:20 [47177] RSP: 250-PIPELINING
[2018.03.14] 19:00:20 [47177] RSP: 250-DSN
[2018.03.14] 19:00:20 [47177] RSP: 250-ENHANCEDSTATUSCODES
[2018.03.14] 19:00:20 [47177] RSP: 250-8BITMIME
[2018.03.14] 19:00:20 [47177] RSP: 250-BINARYMIME
[2018.03.14] 19:00:20 [47177] RSP: 250-CHUNKING
[2018.03.14] 19:00:20 [47177] RSP: 250 SMTPUTF8
[2018.03.14] 19:00:20 [47177] CMD: MAIL FROM:<manuel.martins@ciberloja.pt> SIZE=17532
[2018.03.14] 19:00:20 [47177] RSP: 250 2.1.0 Sender OK
[2018.03.14] 19:00:20 [47177] CMD: RCPT TO:<zagloman@hotmail.com>
[2018.03.14] 19:00:21 [47177] RSP: 250 2.1.5 Recipient OK
[2018.03.14] 19:00:21 [47177] CMD: DATA
[2018.03.14] 19:00:21 [47177] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
[2018.03.14] 19:00:21 [47177] RSP: 250 2.6.0 <!&!AAAAAAAAAAAuAAAAAAAAAJfdjjaYbZtKnO3937zqCOoBANlTnCJhprtFudq2LHCBs8EBACQA//8AABAAAAATLgaMgpbaSY/bVOIeTf7rAQAAAAA=@ciberloja.pt> [InternalId=1898375546450, Hostname=HE1EUR02HT183.eop-EUR02.prod.protection.outlook.com] 23058 bytes in 0.248, 90.528 KB/sec Queued mail for delivery
[2018.03.14] 19:00:21 [47177] CMD: QUIT
[2018.03.14] 19:00:21 [47177] RSP: 221 2.0.0 Service closing transmission channel
[2018.03.14] 19:00:21 [47177] Delivery for manuel.martins@ciberloja.pt to zagloman@hotmail.com has completed (Delivered)
[2018.03.14] 19:00:23 [47177] Delivery finished for manuel.martins@ciberloja.pt at 19:00:23 [id:14047177]
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