Hello,
For the user that is having trouble, if you can send me a link to download that user's fileStore.xml file found in
C:\SmarterMail\Domains\<domain>\Users\<user>\FileStore\fileStore.xml
You can send me the link by clicking on my profile and shooting me a DM with a link. I can use this file to figure out what could be causing the problem and I can apply a remedy into the next minor release. This file does not contain any file data but it does contain filenames, along with other pieces of data like file size and the download url.
Matt Petty
Senior Software Developer
SmarterTools Inc.
www.smartertools.com