Leading characters [ â˜” ] show when we get email alerts from wunderground.com

Question asked by Michael - 3/3/2018 at 7:47 PM

Answered

These are weather alerts from wunderground.com

Their subject lines always start with the leading characters [ â˜” ]

Wunderground support is clueless about it. Maybe encoding problem in smarter mail?

SmarterMail Enterprise Edition
Version 15.7.6614

20 Replies

Reply to Thread

echoDreamz Replied

3/4/2018 at 11:32 AM

This happens in SM 16 as well, build 6634.

echoDreamz Replied

3/4/2018 at 11:33 AM

The source for the email I received today shows....

<span class="temp-value" style="font-size: 36px;">62Â°</span>

Not sure if it is being sent this way, or if it is occuring after SM receives it.

John Marx Replied

3/4/2018 at 2:18 PM

I would subscribe to the same list with gmail or another to see if it does the same thing. If both do then it is an issue with the sender. If one works and the other doesn't then the broken one needs fixing.

Michael Replied

3/4/2018 at 5:40 PM

Great idea. I'll move the alerts to a gmail address to see if the issue with the funky characters continues with gmail.

echoDreamz Replied

3/4/2018 at 8:58 PM

Already done, just waiting for tomorrow's forecast to see what it looks like.

echoDreamz Replied

3/5/2018 at 9:08 AM

This DOES NOT happen with Gmail, it is something specific to SmarterMail.

Matthew Leyda Replied

3/5/2018 at 10:09 AM

Seems to be tied to email that is "UTF-8" encoded.

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

Michael Replied

3/5/2018 at 10:59 AM

The problem is an emoji that's being added to the subject line.

Clouds, Sun, etc based on the weather.

It shows up fine in Gmail, but the SM server can't handle it.

See screenshots:

Snag_85cb86a.png Snag_85cb898.png

John Marx Replied

3/5/2018 at 12:49 PM

Those avatars are becoming increasingly popular. If you forward to your SmarterMail is it there or still broke? If it works than the UTF is probably changed on the forward. Either way it does look like something that should be fixed.

Michael Replied

3/5/2018 at 1:10 PM

Interesting. If we forward from GMAIL to SM then we can see the character show properly in the forwarded subject line.

It's only goofed when it's sent directly from WUNDERGROUND to SM

Odd...

Snag_8d49fe8.png

Michael Replied

3/5/2018 at 7:06 PM

Hoping to get some Smarter Tools staff eyes on this soon.

Michael Replied

3/8/2018 at 11:06 AM

Hoping to get some Smarter Tools staff eyes on this soon. Seems to be an encoding problem.

Kuba Marek Replied

3/9/2018 at 6:33 AM

There definitely seems to be a problem with encoding, in our case starting with 16.3.6628. In some cases (like when incoming email forwarding is active, or when sending from Thunderbird), all Czech characters (like ěčřžýáíé) are substituted with [ďż˝]. This was not a problem until 16.3.6628.

SmarterMail Enterprise Edition
Version 16.3.6638