Leading characters [ ☔ ] show when we get email alerts from wunderground.com
Question asked by Michael Breines - March 3 at 7:47 PM
Answered
These are weather alerts from wunderground.com
Their subject lines always start with the leading characters [ ☔ ] 
 
Wunderground support is clueless about it. Maybe encoding problem in smarter mail?
 
SmarterMail Enterprise Edition
Version 15.7.6614

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echoDreamz Replied
This happens in SM 16 as well, build 6634.

Christopher

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echoDreamz Replied
The source for the email I received today shows....
<span class="temp-value" style="font-size: 36px;">62°</span>
Not sure if it is being sent this way, or if it is occuring after SM receives it.

Christopher

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John Marx Replied
I would subscribe to the same list with gmail or another to see if it does the same thing. If both do then it is an issue with the sender. If one works and the other doesn't then the broken one needs fixing.
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Michael Breines Replied
Great idea. I'll move the alerts to a gmail address to see if the issue with the funky characters continues with gmail.
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echoDreamz Replied
Already done, just waiting for tomorrow's forecast to see what it looks like.

Christopher

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echoDreamz Replied
This DOES NOT happen with Gmail, it is something specific to SmarterMail.

Christopher

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Matthew Leyda Replied
Seems to be tied to email that is "UTF-8" encoded.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
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Michael Breines Replied
The problem is an emoji that's being added to the subject line.
Clouds, Sun, etc based on the weather.
 
It shows up fine in Gmail, but the SM server can't handle it.
 
See screenshots:
 
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John Marx Replied
Those avatars are becoming increasingly popular. If you forward to your SmarterMail is it there or still broke? If it works than the UTF is probably changed on the forward. Either way it does look like something that should be fixed.
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Michael Breines Replied
Interesting. If we forward from GMAIL to SM then we can see the character show properly in the forwarded subject line.
 
It's only goofed when it's sent directly from WUNDERGROUND to SM
 
Odd...
 
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Michael Breines Replied
Hoping to get some Smarter Tools staff eyes on this soon.
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Michael Breines Replied
Hoping to get some Smarter Tools staff eyes on this soon. Seems to be an encoding problem. 
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Kuba Marek Replied
There definitely seems to be a problem with encoding, in our case starting with 16.3.6628. In some cases (like when incoming email forwarding is active, or when sending from Thunderbird), all Czech characters (like ěčřžýáíé) are substituted with [ďż˝]. This was not a problem until 16.3.6628.
 
SmarterMail Enterprise Edition
Version 16.3.6638
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Michael Breines Replied
Thanks for the feedback. I hope Smarter Tools is reviewing your feedback along with all the above. No staff have commented yet.
2
echoDreamz Replied
I have a ticket open for this to get it resolved.

Christopher

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Michael Breines Replied
?
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Kuba Marek Replied
Thanks! Any news on that?
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Rod Lasky Replied
Employee Post Marked As Answer
Hello.  I've gotten a copy of one of these messages and replicated this behavior, and I've sent this information over to be fixed.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Michael Breines Replied
Great!
1
echoDreamz Replied
Just received word that this will be fixed in the next minor release.

Christopher

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