Outgoing Gateway configuration

Question asked by Oskari Koivisto - 2/22/2018 at 5:44 AM

Answered

Hi,

as we are a new ESP our own IP gets marked as SPAM on Microsoft eMail-services(O365, Outlook.com, Hotmail).

While we are gaining reputation we have a temporary solution to send mails through old ESP which domain were migrated into ours. That works and we have tested it.

My question is, when I do Gateway on SmarterMails configurations the gateway can be only Enabled or Disabled. When I disable that Gateway all the mail go through our own ip, but when I enable it all the mails go through that gateway. How can I configure the gateways so that when on the domain level I set Outgoing Gateway it uses that gateway? And otherwise when Domain has no Outgoing Gateway set, it uses the default as in this case our own ip?

Do I need to create a gateway of our own server and enable it so that both gateways are enabled. How does it then determine which to use?

3 Replies

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Employee Replied

2/22/2018 at 8:11 AM

Employee Post Marked As Answer

Hello Oskari. We will have a fix for this issue released soon.

Oskari Koivisto Replied

2/22/2018 at 10:49 PM

Thank you for the "answer" :) Good thing to know that this is a known issue and you guys are working on it. SmarterMail is a good product and we like it alot!

So it is a bug? I would still like to know how does it work when the fix is applied? How do I configure my gateways so that when outgoing gateway is set to none(should be default imho) on a domain level it uses the servers own IP. But when set to something else it would use that particular gateway.

Thanks!

Oskari Koivisto Replied

2/23/2018 at 12:30 AM

When exactly is the fix released?

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