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Duplicate Account - Causes?
Problem reported by Steve Guluk - 2/5/2018 at 10:52 AM
Not A Problem
Hello, 
We found a duplicate account today and was wondering if anyone also had the same experience?
 
Running SmarterMail Enterprise Version - 16.3.6607
 
It was an Admin account. How this was created is not known. The Customer notes they never created a new account with the same name.
 
Known bug or one-off?

8 Replies

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0
Employee Replied
2/5/2018 at 12:19 PM
Employee Post
Steve, can you check the accountList.xml found within that domain folder?  Is there a duplicate entry within that file?
0
Steve Guluk Replied
2/5/2018 at 12:56 PM
Hello,
There is currently only one record for the problem account (accountList.xml) but I also deleted the extra one already since they were experiencing less than predictable behaviour on the account.
0
Employee Replied
2/5/2018 at 1:11 PM
Employee Post
So there was more than one entry? Was it exactly the same, path and name?
0
Steve Guluk Replied
2/5/2018 at 1:38 PM
No now I see it was a separate account with a slightly different spelling. I'm trying to figure just what the Customer did or if this was System created.
0
Employee Replied
2/5/2018 at 1:48 PM
Employee Post
Do you have the administrative log set to Normal or Detailed? If so, it should state who created the user.
0
Steve Guluk Replied
2/5/2018 at 2:12 PM
Detailed... Nothing shows... Maybe too old was the creation date for the account.
0
Employee Replied
2/5/2018 at 2:33 PM
Employee Post
I just verified that the Administrative logs do show "User {user performing the action} successully added user {new user name}." You may have to go back in the logs to find that particular entry. Or maybe it was created a while ago.
0
Steve Guluk Replied
2/5/2018 at 3:08 PM
Yes it was created a while back but talking to the Customer they purposely created the account because sometimes people misspelt their address. I'm having them set an Alias and leave it at that.

Thanks for your help.
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