Out of office with eM Client or Outlook
Problem reported by Mike Ingram - January 24 at 11:35 AM
Submitted
I am using SMv15 - won't move to 16...
 
I have clients that use outlook 2013/16 and eM Client 7 using ActiveSync.. Is the only way to set Automatic Replies via the web Interface? I looked on the forums and I am sure it is there but i can not find it...
 
Thanks

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echoDreamz Replied
There is no way to do this Outlook currently, using IMAP or ActiveSync. HOPEFULLY with SM 17's MAPI integration, we can use Outlook's Automatic Replies feature.

eM Client 7 though - https://www.emclient.com/blog/what-to-expect-in-em-client-7--vacation-responder-142 you an do it automatically with their app using EWS - However, I am not sure how this works with SM's system. Is it doing it at the server level, or is eM Client simply doing the responses on its own.

Christopher

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Mike Ingram Replied
Thanks for the info... the eM Client throws an error saying "t:Message" Element type was expected but "Message" type of Element was found basically the response from the server/eM Client.. and it does not work... it's ok. I guess I will wait to see how many months it takes for v17 to make it and then wait longer to see how many issues it has like v16.. I see the ST says it will directly connect and not use an installed outlook client add-on/plug-in but we will see. I am not holding my breathe that v17 will work properly, I did not make the leap to v16 but read through the forums and you will see why.. I am very happy that SmarterTools is being forced to create the MAPI integration which probably should have been done years ago to make it a more REAL enterprise product ( a plug in like Kerio or others use would have FIXED most issues with outlook and enterprise customers, just saying!!)

Thanks again for the response.. if a simple out of office cannot be done in the email client (oultook, eM client. MS Mail) then this is not an enterprise product.. period.. I will stand by and hope Smartermail heads in the right direction with v17.. I have already moved corporate clients to hosted exchange and kerio connect and my mom and pop type businesses with smartermail since I still have a license and it works well for the little guys.. but time will tell which direction we take. :)

On another note - hopefully the MAPI integration will allow larger mailboxes since ActiveSync sucks with large mailboxes.. again, clients with mailboxes over 7-10 Gb I move to other products since they just work and I hate wasting time on product issues, like I am doing here! lol

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