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Question asked by Joerg Kalitowitsch - January 19 at 6:50 AM
Answered
Hey

if I click on the "FAQ" Button the browser opens "support.mydomain.com/kb/root.aspx"
There I will only find a few articles, the searchbar and the link to the folders.

Do you have any idea what I can do if I want to access "support.mydomain.com/kb/c1" instead of "root.aspx" when I click on the "FAQ" Button?

Thx for your hints ;-)

Joerg

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Andrew Barker Replied
Employee Post Marked As Answer
SmarterTrack does not currently support this capability. This button is built specifically to take you to your list of articles. We will discuss adding a feature to select a target article instead of the Knowledge Base directory.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Joerg Kalitowitsch Replied
hmmm

there is no way to redirect in IIS or something like this?

It´s not really nice that you have to do one more click to reach the overview of all articles AND (thats more important) users don´t find what they are looking for with the first view and do not click to see the overview :-(

Joerg

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