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Hey

if I click on the "FAQ" Button the browser opens "support.mydomain.com/kb/root.aspx"
There I will only find a few articles, the searchbar and the link to the folders.

Do you have any idea what I can do if I want to access "support.mydomain.com/kb/c1" instead of "root.aspx" when I click on the "FAQ" Button?

Thx for your hints ;-)

Joerg

Andrew Barker Replied

1/19/2018 at 7:21 AM

Employee Post Marked As Answer

SmarterTrack does not currently support this capability. This button is built specifically to take you to your list of articles. We will discuss adding a feature to select a target article instead of the Knowledge Base directory.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Joerg Kalitowitsch Replied

1/19/2018 at 8:35 AM

hmmm

there is no way to redirect in IIS or something like this?

It´s not really nice that you have to do one more click to reach the overview of all articles AND (thats more important) users don´t find what they are looking for with the first view and do not click to see the overview :-(

Joerg

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