DKIM error
Problem reported by Patrick Mattson - January 3 at 2:44 PM
Resolved
Have a customer I have set up her DKIM properly.  When I send to Google as a test I get the following error in the header
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=neutral (bad format) header.i=@example.com
 
I am currently running version 16.3.6572.
 
I pass the mxtoolbox tests.  My current settings
Body Canonicalization: Simple
Header Canonicalization: Simple
Header Fields to Use: All non-repeatable fields (This field I changed but the only thing it did was change my DNS record and key)

5 Replies

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2
Rod Lasky Replied
Employee Post
Hi Patrick.  I have a build that will fix this issue.  Please uninstall your current version of SmarterMail 16, and then download and install this version.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
Yep, we reported this and was supposed to be fixed.

Christopher

0
Patrick Mattson Replied
That seems to have fixed it. Some users reported emails started working again. Thanks.
0
Andreas Huber Replied
Hello Rod,
I've the version: 16.3.6572 - it's resolved on this version?
I'm not sure if it's the same problem.
When I test DKIM on this site: http://dkimvalidator.com/
I get:
Validating Signature
result = fail
Details: OpenSSL error: data too small for key size

Testing here http://www.appmaildev.com/en/dkim/
I get:
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=jervispereira.pt; s=cloudvps;
DKIM-Result: permerror (h=headers absent)

Is this related?
On other sites the validate the DKIM it look normal.

Do you have any suggestion?

Regards,
Helio Felix
0
Andreas Huber Replied
Resolved with Upgrade to version 16.3.6600 (Jan 26, 2018).

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