[SM 16.3] missing mails with Could not write HDR file, trying again in 250ms.

Hello All,

I got a report from a user claimed the mail he sent was 'eaten' by the mail system.

I didn't get this mail as well although I was on the list. I also checked the mail archive and found

no such email existing. But when I checked smtp log, I found this mail was processed with an error:

Could not write HDR file, trying again in 250ms

But it seems it was fixed by the next try. log is as below, and I removed the domain from the log.

How can I find where the mail is? or what's wrong with it? Thanks!

18:00:05 [192.168.169.47][44248818] Authenticated as Jeromy.Chuang@
18:00:05 [192.168.169.47][44248818] cmd: MAIL FROM: <Jeromy.Chuang@>
18:00:05 [192.168.169.47][44248818] senderEmail(1): Jeromy.Chuang@ parsed using: <Jeromy.Chuang@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <Jeromy.Chuang@> Sender ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <aupa@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <aupa@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <eric.tseng@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <eric.tseng@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <hankchen@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <hankchen@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <Jeromy.Chuang@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <jeromy.chuang@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <jerry.wang@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <jerry.wang@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <juan_lai@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <juan_lai@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <lc.yan@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <lc.yan@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <nicole_hsieh@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <nicole_hsieh@a> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: RCPT TO: <tammy@>
18:00:05 [192.168.169.47][44248818] rsp: 250 OK <tammy@> Recipient ok
18:00:05 [192.168.169.47][44248818] cmd: DATA
18:00:06 [192.168.169.47][44248818] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
18:00:06 [192.168.169.47][44248818] senderEmail(2): jeromy.chuang@ parsed using: =?big5?B?SmVyb215LkNodWFuZyCy+Kn601Q=?= <Jeromy.Chuang@>

18:00:06 [192.168.169.47][44248818] rsp: 250 OK
18:00:06 [192.168.169.47][44248818] Could not write HDR file, trying again in 250ms.
18:00:06 [192.168.169.47][44248818] Successfully wrote to the HDR file. (D:\SmarterMail\Spool\SubSpool23\29520580.hdr)
18:00:06 [192.168.169.47][44248818] Data transfer succeeded, writing mail to 29520580.eml (MessageID: <006801d3808b$cd787770$68696650$@>)
18:00:08 [192.168.169.47][44248818] cmd: QUIT
18:00:08 [192.168.169.47][44248818] rsp: 221 Service closing transmission channel
18:00:08 [192.168.169.47][44248818] disconnected at 2017/12/29 下午 06:00:08

Matt Petty Replied

1/3/2018 at 7:14 AM

Employee Post

You might want to check your delivery logs as well, there might be another reason why it did not deliver that message. Also I'm assuming you wish to keep your email addresses hidden so I edited your post as you left one of the emails obfuscated.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Von-Austin See Replied

1/3/2018 at 9:46 AM

Employee Post

To add onto Matt's comment you can search the delivery log for the last 5 digits of the EML file name to find the specific delivery session for the SMTP session you included above.

So for example, you can see in the SMTP log the following line:

Data transfer succeeded, writing mail to 29520580.eml

You can then search the delivery log for 20580 to isolate the delivery session.

Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com

Juan Lai Replied

1/3/2018 at 6:28 PM

I checked this and found just 2 lines. It seems it takes 2 hours to complete the delivery..
But I still can't find the reason why it's disappeared.
18:00:06 [20580] Delivery started for Jeromy.Chuang@ at 下午 06:00:06
20:00:08 [20580] Delivery finished for Jeromy.Chuang@ at 下午 08:00:08 [id:29520580]

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