Lots of problems with File Storage

Problem reported by Ton Trommelen - 1/2/2018 at 6:57 AM

Resolved

I'm using SM 16.3.6565

Today I started using "File Storage" for the first time....and after about two minutes the first problems presented themselves;

Background: I first created some folders....and in one folder I created a subfolder.

1. a folder I removed suddenly appeared again after I uploaded a file

2. just did a "two file drag&drop upload" to the subfolder .....and the files show up in the folder I uploaded them to: GOOD ...but they also show up in a folder I did NOT upload them to: NOT GOOD

3. I thought of starting with a clean slate...and started to remove each folder one by one....but after deleting one folder another folder was also removed!

4. The first time around I created a folder called "Temp"....and this one was removed while removing another folder.....and now I can't create a folder named "Temp" anymore: I get a red "Action Failed" message. The same goes for some other folders I removed earlier; I get an "Action Failed" when trying to re-create them

So although File Storage seems like a very usuable feature it seems riddled with problems.....please fix!

Regards,

Ton.

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Ton Trommelen Replied

1/2/2018 at 7:34 AM

update: after a ctrl-F5 in my browser some of the folders that looked to be removed showed up again

Matt Petty Replied

1/2/2018 at 7:45 AM

Employee Post

I just tested this myself against our live server and noticed the Folder behavior. I was not able to reproduce your #2, I think 1, 3, and 4 are all related to the same problem.

I've put this on our list of things to fix and I will update the thread as it more develops. If you want to try reproducing #2 again (from a refresh, clean slate) and making sure your steps reproduce the issue. If you have any more information regarding it, we can try to reproduce it again.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Krzysztof Chądzyński Replied

1/2/2018 at 9:10 AM

Matt, how about logging/accounting of File Storage operations like creation/deletion/moving/sharing of files and foldera by particular user? Right now, administrators are simply blind about what happened...

Ton Trommelen Replied

1/3/2018 at 5:19 AM

So far I can't reproduce #2. I suspect it is also related to the other issues...

Employee Replied

1/11/2018 at 3:43 PM

Employee Post

#1, #3, and #4 have been fixed, whereas #2 I also was unable to replicate. This fix will be included in the next release.

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