Time Stamps Are One Hour Ahead!!
Problem reported by Jonathan Garber - December 28, 2017 at 4:09 PM
Not A Problem
When viewing the database response from the API we can see timestamps on tickets, call logs, time logs etc. are all one hour ahead. This wasn't an issue when we were in DST and we didn't know SmarterTrack wouldn't handle DST vs Non-DST correctly.
We have Time Logs where the employee will enter 5:00 pm to 6:00 pm but the actual database entry shows 6:00 pm to 7:00 pm when we query time logs via the API.
The timestamps are supposed to be UTC as well according to documentation but they aren't.
Is anyone else seeing this in SmarterTrack?

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Eric McCarthy Replied
Employee Post
We have been unable to replicate this issue. For additional help please open a support ticket.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278

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