Firefox - Cannot upload attachments latest SmarterMail

Problem reported by Bryan Zimmerman - 12/22/2017 at 11:59 AM

Submitted

Thank you for your continued improvements to SmarterMail 16.x.

The issue of not being able to add attachments to new messages in SmarterMail using Firefox V56.0.2 persists. The attachments always

sit at a green bar and never complete. A screen shot is attached.

13 Replies

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Employee Replied

12/27/2017 at 10:45 AM

Employee Post

Hello,

Does this happen every time you try to upload an attachment? I am currently unable to reproduce the issue on Firefox 57.0.2.

Regards,

Bryan Zimmerman Replied

12/27/2017 at 12:37 PM

Matthew,

Thank you for taking a look. Yes this happens every time. I am using 56.0.2 version of Firefox.

Sincerely,
Brryan Z

Employee Replied

12/27/2017 at 1:45 PM

Employee Post

Does it only do this on Firefox or does it also fail on other browsers?

Bryan Zimmerman Replied

12/27/2017 at 3:47 PM

Google Chrome works fine. Haven't tried IE.

Employee Replied

12/27/2017 at 4:19 PM

Employee Post

I was able to downgrade my Firefox to 56.0.2 and am still unable to reproduce this against our server. If you open the dev tools with f12 and go to the network tab then try to upload a file does the upload call fail?

Bryan Zimmerman Replied

12/27/2017 at 4:58 PM

If I use firefox, I get an immediate failure if I drag the attachement to the new message window. If I use the clip I get the stuck at green. The httpbind's are short in duration.

If I use chrome, I can drag or attach and I see two httpbind's of 8 to 9 seconds after the successfull attaching of file.

Employee Replied

12/27/2017 at 5:02 PM

Employee Post

The httpbind calls are normal and unrelated to attachments. There should be a POST call with the name upload in the list. Is that returning with a 200?

Bryan Zimmerman Replied

12/27/2017 at 5:27 PM

In chrome the post calls return with status 200(OK). In firefox the post calls do not return with a status.

Bryan Zimmerman Replied

12/28/2017 at 7:40 AM

Is there some kind of trace output I can provide you with to help troubleshoot?

Employee Replied

12/28/2017 at 8:00 AM

Employee Post

Try opening firefox by shift-clicking on the icon to run it in safe mode which will disable all extensions. Then try running a private tab and see if it still fails to upload.

Bryan Zimmerman Replied

12/28/2017 at 9:54 AM

With firefox in safe mode and all extensions disabled the drag and drop seems to function correctly; however the attach paper clip operation still hangs with green bar never completing.

Employee Replied

12/28/2017 at 10:15 AM

Employee Post

If you would feel comfortable doing so would you be able to create a test account for me on your server and private message me credentials for it?

Bryan Zimmerman Replied

12/28/2017 at 10:44 AM

Created for testing

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