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Smartermail Junk mails not getting downloaded
Problem reported by Indika Liyanachchi - 12/12/2017 at 9:17 PM
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I'm having a issue with junk mail i doesn't get downloaded to outlook junk folder but the mails are in the junk folder in webmail anyone how to fix the issue

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Linda Pagillo Replied
12/13/2017 at 6:29 AM
Hi Indika. Are you using POP or IMAP in your mail client? If you are using POP, the items in the Junk Email folder will not download, as only things in the inbox are downloaded when using POP.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer
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Indika Liyanachchi Replied
12/13/2017 at 8:49 PM
Hi linda Thank you for the advice.. If i use IMAP will it download ?
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Linda Pagillo Replied
12/14/2017 at 7:17 AM
My pleasure! Yes, if you use IMAP, all of the folders you see in your webmail account will download into Outlook.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer
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