Why is this email getting marked as spam?

Question asked by Barbara Renowden - 12/11/2017 at 9:14 AM

Unanswered

From: "service@paypal.com" <service@paypal.com>
X-Email-Type-Id: PPC000612
Content-Transfer-Encoding: base64
Content-Type: text/html; charset=UTF-8
MIME-Version: 1.0
X-CTCH-RefId: str=0001.0A020201.5A2E12BA.0020:SCGMA917238,ss=1,re=-4.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
X-CTCH-AVLevel: Unknown
X-SmarterMail-Spam: Bayesian Filtering, Commtouch 0 [value: Unknown], ISpamAssassin 0 [raw: 0], SPF_Pass, DK_None, DKIM_Pass, SORBS 06 - RECENT
X-SmarterMail-TotalSpamWeight: 11

Everything else passed except for SORBS 06 of which I only have a weight of 2 on. We have recently been getting lots of mail marked as spam coming in when it didn't use to.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

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Linda Pagillo Replied

12/12/2017 at 12:34 PM

Hi Barbara. This message also triggered Bayesian Filtering what score do you have set for Bayesian Filtering?

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer

Barbara Renowden Replied

12/12/2017 at 2:24 PM

Ahh, it has a score of 9. So 9 + 2 = 11 I get the math now but still not sure what the Bayesian filters picked up. Thanks.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

Linda Pagillo Replied

12/12/2017 at 2:35 PM

I'm not sure exactly. Perhaps SmarterTools will need to chime in and let you know why exactly the Bayes would trigger and perhaps point us to a log if there is one for that.

echoDreamz Replied

12/14/2017 at 1:47 PM

This is a constant issue we had with Bayesian filtering. Training it is a pain and takes awhile. Especially since the only way to train bayes is through the webmail interface by marking emails as spam / not spam. Most of our customers use Outlook, TBird etc. Which moving emails to / from the Junk folder has no affect on bayes.

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Hi Barbara. This message also triggered Bayesian Filtering what score do you have set for Bayesian Filtering?

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