Domain Keys become invalid after upgrades
Problem reported by Barbara ONeal - December 7, 2017 at 4:04 PM
Resolved
Recently I have noticed that domain keys suddenly no longer work on some domains after updating to the latest version.  I have had this happen on several of the recent updates.  Nothing else really changes except updating to the latest version of Smarter Mail.  I updated on Monday morning this week and then started getting complaints from clients that their mail was bouncing when sending.  Prior to this last update, they were able to send mail to the same client without issues.  When I checked the logs found out the domain key didn't match up.  So had to reissue another.  Started digging on other domains and found the same issue on several other domains that we host.  I have updated those but hope I do not have to do this everytime we update the software.  That gets to be a lot of work. Anyone else having the same issues? 

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

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1
Robert Emmett Replied
Employee Post
We have another report of this happening. We are currently setting up a test environment to verify the issue. We will update this post after confirmation.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Ditto. Another thing that is happening on our larger SM installation is that each upgrade of v16 is wiping out the hostname setting for each domain. This has happened across 2 production and 1 test servers repeatedly.
 
Suddenly email fails to deliver because the update has wiped the hostname from each domain record... My admins are getting pretty tired of having to go through all the domains and reset this after every single upgrade.
Matthew J. Sine, General Manager8Dweb LLC"Making the Web a Happy Place"
0
Tim Uzzanti Replied
Employee Post
We were able to replicate the issue and will have a fix out shortly.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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