attachment name garbled sometimes

Question asked by Joe Joe - 12/7/2017 at 9:47 AM

Unanswered

Hi,

i try to mix the attachment name as english,mix english and japan words,mix english and chinese words.

1. i send the mails from gmail to my smartermail,

on Email>Inbox,sometimes,the same maii's attachment file name will be garbled when "mix english and japan words" or "mix english and chinese words." ,but sometimes normally.

2. with the same mails,

when i read those mails from "Message Archive Search",the file name show normally.

i want to ask if the interface/decode are different at "Message Archive Search" and "Email" ?

ir why the same attachment,

one is normal to show,another one is garbled sometimes.

thanks

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Employee Replied

12/7/2017 at 10:58 AM

Employee Post

Which version of SmarterMail are you replicating this issue on?

Joe Joe Replied

12/7/2017 at 4:52 PM

Hello,

Version Checks
Info SmarterMail Enterprise Version - 16.3.6526
Info Hosting Process: w3wp
Info Pipeline Mode: Integrated
Passed Microsoft.Net Framework Version: 4.0.30319.42000

thanks

Joe Joe Replied

12/7/2017 at 4:53 PM

Hello,

is it possible i just send the file name i use to your mailbox ?

thanks

Joe Joe Replied

12/14/2017 at 11:05 PM

Hello,

im sorry not sure if any other support read the thread,
i wonder if this issue can be fixed.

thanks

Employee Replied

12/18/2017 at 8:25 AM

Employee Post

Hello, Could you private message me the file names that you are having issues with?

Joe Joe Replied

12/19/2017 at 2:36 AM

Hello,

is it possible i just send the file name i use to your mailbox ?

thanks

Matt Petty Replied

12/19/2017 at 7:10 AM

Employee Post

If you click on his name here in the community you will be taken to his page where you can send him a message via "Conversation". That's the easiest way to send us something privately without it being out in the open here on the community.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

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