attachment name garbled sometimes
Question asked by Joe Joe - December 7, 2017 at 9:47 AM
Unanswered
Hi,
 
i try to mix the attachment name as english,mix english and japan words,mix english and chinese words.
 
1. i send the mails from gmail to my smartermail,
on Email>Inbox,sometimes,the same maii's attachment file name will be garbled when "mix english and japan words" or "mix english and chinese words." ,but sometimes normally.
 
2. with the same mails,
when i read those mails from "Message Archive Search",the file name show normally.
 
 
i want to ask if the interface/decode are different at "Message Archive Search" and "Email" ?
ir why the same attachment,
one is normal to show,another one is garbled  sometimes.
 
 
thanks

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0
Alex Carnot Replied
Employee Post
Which version of SmarterMail are you replicating this issue on?
Alex Carnot
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Joe Joe Replied
Hello,

Version Checks
Info SmarterMail Enterprise Version - 16.3.6526
Info Hosting Process: w3wp
Info Pipeline Mode: Integrated
Passed Microsoft.Net Framework Version: 4.0.30319.42000

thanks
0
Joe Joe Replied
Hello,

is it possible i just send the file name i use to your mailbox ?

thanks
0
Joe Joe Replied
Hello,

im sorry not sure if any other support read the thread,
i wonder if this issue can be fixed.

thanks
0
Matthew Kides Replied
Employee Post
Hello, Could you private message me the file names that you are having issues with?
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Joe Joe Replied
Hello,

is it possible i just send the file name i use to your mailbox ?

thanks
0
Matt Petty Replied
Employee Post
If you click on his name here in the community you will be taken to his page where you can send him a message via "Conversation". That's the easiest way to send us something privately without it being out in the open here on the community.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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