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4

Smartermail often close a delivery to other server with "The smtp session has timed out" and then retry later, but recipient receive multiple copies of e-mail

Problem reported by Gabriele Maoret - 11/21/2017 at 2:11 AM

Resolved

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We are using SM 16.3.6530 ands even with this latest release we are facing with many email delivery that keep to have multiple "The smtp session has timed out" errors.
This is present to various different destinations, not only to OUTLOOK.COM.
We have allready verified that canche MTU, Timeout and LAN drivers but that does not solve the issue.

Many customers are complaining with us.

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Cristiano Revil Replied

12/13/2017 at 8:02 AM

Marked As Resolution

same issue here

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Matt Petty Replied

12/13/2017 at 3:31 PM

Employee Post Marked As Resolution

This has been fixed. If you would like a custom build let me know either here or via community DM's.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

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Gabriele Maoret Replied

12/15/2017 at 6:00 AM

Marked As Resolution

In what release is that fixed?
We still see that issue in 16.3.6551...

It is really annoying and causing a lot of complains from customers.

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Matt Petty Replied

12/15/2017 at 8:11 AM

Employee Post Marked As Resolution

It will be in the release that we are tentatively scheduling for today, unless something comes up.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

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Gabriele Maoret Replied

12/15/2017 at 9:01 AM

Marked As Resolution

Ah, ok!
I'm waiting for it!!!!

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Anthony Busa Replied

12/15/2017 at 10:07 AM

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same issue with multiple re-delivery attempts occurring here as well

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echoDreamz Replied

12/15/2017 at 4:17 PM

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Just a heads up, it is out :)

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Gabriele Maoret Replied

12/19/2017 at 3:05 AM

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It seems to be resolved in 16.3.6558.

I will check the LOG for the next 2-3 weeks to be sure...

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