Smartermail often close a delivery to other server with "The smtp session has timed out" and then retry later, but recipient receive multiple copies of e-mail
Problem reported by Gabriele Maoret - November 21, 2017 at 2:11 AM
Resolved
We are using SM 16.3.6530 ands even with this latest release we are facing with many email delivery that keep to have multiple "The smtp session has timed out" errors.
This is present to various different destinations, not only to OUTLOOK.COM.
We have allready verified that canche MTU, Timeout and LAN drivers but that does not solve the issue.


Many customers are complaining with us.

8 Replies

Reply to Thread
0
Cristiano Revil Replied
same issue here
0
Matt Petty Replied
Employee Post
This has been fixed. If you would like a custom build let me know either here or via community DM's.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Gabriele Maoret Replied
In what release is that fixed?
We still see that issue in 16.3.6551...
It is really annoying and causing a lot of complains from customers.
 
 
0
Matt Petty Replied
Employee Post
It will be in the release that we are tentatively scheduling for today, unless something comes up.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret Replied
Ah, ok!
I'm waiting for it!!!!
0
Anthony Busa Replied
same issue with multiple re-delivery attempts occurring here as well
0
echoDreamz Replied
Just a heads up, it is out :)

Christopher

0
Gabriele Maoret Replied
It seems to be resolved in 16.3.6558.
 
I will check the LOG for the next 2-3 weeks to be sure...

Reply to Thread