Changing Brands - view should update

When changing brands the Global Tickets Queue does not filter automatically based on the brand that is selected. I think the term is "autopostback".

In order to get the queue to filter by brand you have to select the brand, then click Queue under the Global Tickets section.

Please consider adding an autopostback so that when the brand is changed the Global Tickets Queue is filtered appropriately.

Andrea Free Replied

11/21/2017 at 7:56 AM

Employee Post

Thank you for the report, Dwayne! I was able to replicate this behavior. When I change the brand, I see the ticket counts update in the navigation pane. But if you're viewing a queue that has tickets, the ticket list in the content pane doesn't update when changing the brand.

We'll get it fixed!

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com