Changing Brands - view should update
Problem reported by Dwayne Johnson - November 20, 2017 at 3:21 PM
Resolved
When changing brands the Global Tickets Queue does not filter automatically based on the brand that is selected.  I think the term is "autopostback". 
 
In order to get the queue to filter by brand you have to select the brand, then click Queue under the Global Tickets section.
 
Please consider adding an autopostback so that when the brand is changed the Global Tickets Queue is filtered appropriately.
 
 
 
 

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Andrea Rogers Replied
Employee Post
Thank you for the report, Dwayne! I was able to replicate this behavior. When I change the brand, I see the ticket counts update in the navigation pane. But if you're viewing a queue that has tickets, the ticket list in the content pane doesn't update when changing the brand.
 
We'll get it fixed!
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
0
Andrea Rogers Replied
Employee Post
Sorry for the late update, Dwayne! This issue was resolved in Version 13.0.6534, released on Nov 21. You can access the updated version here: 
 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
0
Thank you all for the quick turn.
 
Regards,
DJ

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