Warning - Does not support TLS

Question asked by Indika Liyanachchi - 11/14/2017 at 11:42 PM

Unanswered

This is the version our company is using SmarterMail Enterprise Edition Version: 16.3.6522 and i have tried to configured the server setup according to the steps provided in the below links.

portal.smartertools.com/kb/a2671/configure-ssl-tls-to-secure-smartermail.aspx

www.tweakservers.com/securing-your-smartermail-with-ssl-tls

But the TLS is still giving an error, the screenshot is attached below.

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Derek Curtis Replied

11/16/2017 at 10:09 AM

Employee Post

What's the hostname you're checking? If we have that, we can check it on our end as well.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Indika Liyanachchi Replied

11/20/2017 at 12:04 AM

our hostname is mail.eweblook.com

Derek Curtis Replied

11/21/2017 at 9:13 AM

Employee Post

Yeah, I'm seeing the same errors across various SMTP TLS checks, not just at MXToolbox. Unfortunately, without server access it's difficult to say what the issue is. I'd suggest you verify that the necessary ports are open via any firewall you're using as none of the tests I ran could connect to your mail server for their checks.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Derek Curtis Replied

11/21/2017 at 9:18 AM

Employee Post

As an aside, I ran a check against your weblook.com address and it passed. I was using the too here: https://www.checktls.com/perl/live/TestReceiver.pl

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Indika Liyanachchi Replied

11/22/2017 at 3:06 AM

Yes I can gave you access to our server can you send an email to it@weblook.com

Indika Liyanachchi Replied

11/27/2017 at 1:29 AM

These are the open ports in our server prnt.sc/hfr88z . Can you tell me is there any more ports i must open to TLS to work

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