SmarterMail V16.3.6522 Performance Degradation

Problem reported by Bryan Zimmerman - 11/14/2017 at 3:50 AM

Submitted

To whom it may concern:

After upgrading to the latest version of SmarterMail, browsing and deleting emails via Mozilla Firefox V56.0.2 on a local LAN, ping time to server <1ms, has become painfully slow.

Here are the issues I am seeing:

1. Sometimes the browser shows that the message does not exist on server, but upon refreshing the browser the message is still actually there.

2. When pressing delete it can take 20+ seconds for the message to actually delete and browser to refresh with message removed.

3. When using the up/down arrow keys it take 10+ seconds before the email actually shows.

Has anyone else seen these issues?

Bryan Z

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Derek Curtis Replied

11/14/2017 at 10:36 AM

Employee Post

Bryan,

Did you try clearing the browser cache and did that help any? Also, Mozilla just released Firefox 57 today, and I'm seeing significant speed improvements across all sites, not just SmarterMail but in everything.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Bryan Zimmerman Replied

11/14/2017 at 11:35 AM

Derek,

Yes, I cleared the cache. Mozilla 57 is not an option at this time as they deprecated a lot of plugins with their new interface.

I can confirm that it looks like a FireFox specific issue since it seems to function just fine in Chrome.

Bryan Z

Derek Curtis Replied

11/14/2017 at 5:11 PM

Employee Post

I guess we'll have to wait to see if any others reply. On MacOS and Windows 10, I don't see the long delays doing anything. Even using up/down arrows and just holding them down things are updating almost instantaneously.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Bryan Zimmerman Replied

11/15/2017 at 5:06 AM

I have traced this down to the "Allow Remote Content" setting. When this is enable(disabled by default) the problems occur. When disabled, the browsing seems very responsive.

Derek Curtis Replied

11/15/2017 at 8:09 AM

Employee Post

Interesting...we have that enabled but don't see the issue. I'll push this to the devs, though, and see if they can look into it some.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

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