Primary Administrator

Problem reported by FEDERICO PELAEZ RODRIGUEZ - 11/11/2017 at 6:52 AM

Resolved

Good moorning, in the following case I need your help, because when configuring web version 16 of smatermail I got an error, saing that it is not possible to create the primary user administrator, however it is an isolated site that has been organized as the migration staging environment.

6 Replies

Reply to Thread

John Marx Replied

11/11/2017 at 7:01 AM

100% not sure on this but see 5 stars for your password. I would think (hope) that they want you to have letters/numbers/special characters and at least 8 characters. Not sure if that is it or not but something to try.

Michael Spears Replied

11/11/2017 at 2:21 PM

Getting this too.

Michael Spears Replied

11/11/2017 at 3:08 PM

I ended up installing 15.7 and upgraded to 16, works perfectly

Derek Curtis Replied

11/14/2017 at 10:52 AM

Employee Post

The version available for download on our website has a fix for this issue.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Jörg Breitkopf Replied

1/1/2018 at 3:51 AM

Getting this too with SmarterMail 16.3.6572.
Test installation on local Computer

Jörg Breitkopf Replied

1/2/2018 at 5:08 AM

now it's working.
side effect with Coldfusion application server and wsconfig tool tomcat (isapi-redirect.dll).
Had to uninstall webserver connector.
prior to this, got logfile entrance:
/jakarta/isapi_redirect.dll - 9998 - ... /interface/setup 404 0 0 53

Back to Community Threads

Please leave this box unchecked

6 Replies

Reply to Thread

Tags

Related Knowledge Base Articles