Domain Reports stopped working
Problem reported by Ashkan Nasiri - October 16, 2017 at 12:15 AM
Resolved
Hello,
All of a sudden we are facing a new problem with SM16. Whenever we want to change report type from trend to domains it won't take effect and only shows trend report.
Also changing dates doesn't work altogether. 
 
In chrome console there is specific error:
"Failed to load resource: the server responded with a status of 400 (Bad Request)"
for URL
"/api/v1/report/details/system_protocol/MESSAGE_BANDWIDTH/"
 
This particular URL might cause the current issue but how can we debug this in first place?

6 Replies

Reply to Thread
0
Matt Petty Replied
Employee Post
Is Message Bandwidth the only report having this behavior? Are you able to switch to the domains view in others?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Ashkan Nasiri Replied
It's affecting every single report.
Also it's not limited to domain view, We can't change the date either.
1
Ashkan Nasiri Replied
Does any one has any idea?
0
Ashkan Nasiri Replied
Any one? Any sort of idea? Should we open a ticket with SmarterTools?
0
Paul Blank Replied
You should certainly open a ticket. 
0
Ashkan Nasiri Replied
We resolved this issue by uninstalling and reinstall SM with latest updates and the issue is solved now.

Reply to Thread