Domain Reports stopped working

Problem reported by Ashkan Nasiri - 10/16/2017 at 12:15 AM

Resolved

Hello,

All of a sudden we are facing a new problem with SM16. Whenever we want to change report type from trend to domains it won't take effect and only shows trend report.

Also changing dates doesn't work altogether.

In chrome console there is specific error:

"Failed to load resource: the server responded with a status of 400 (Bad Request)"

for URL

"/api/v1/report/details/system_protocol/MESSAGE_BANDWIDTH/"

This particular URL might cause the current issue but how can we debug this in first place?

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Matt Petty Replied

10/16/2017 at 7:56 AM

Employee Post

Is Message Bandwidth the only report having this behavior? Are you able to switch to the domains view in others?

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Ashkan Nasiri Replied

10/16/2017 at 9:02 PM

It's affecting every single report.
Also it's not limited to domain view, We can't change the date either.

Ashkan Nasiri Replied

10/18/2017 at 8:52 PM

Does any one has any idea?

Ashkan Nasiri Replied

10/23/2017 at 7:24 AM

Any one? Any sort of idea? Should we open a ticket with SmarterTools?

Paul Blank Replied

10/23/2017 at 7:52 AM

You should certainly open a ticket.

Ashkan Nasiri Replied

11/15/2017 at 9:55 PM

We resolved this issue by uninstalling and reinstall SM with latest updates and the issue is solved now.

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