Hold Off 16 Upgrade?
Question asked by Brian Ebers - October 13, 2017 at 11:11 AM
Unanswered
I've been patiently waiting to upgrade from 14 to 16, after 16 had time to "season" with fix releases the last several months since May initial release.  I was considering doing it this weekend, then I came across a thread about inbox refresh problems and problems viewing mail.   What is the general opinion at this moment in time, hold off until this issue is permanently fixed?   is this the only major problem?   Any other major problems experienced not related to web interface?

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5
v16 is not ready for production yet.
0
If we don't use the web UI is v16 production ready from an email server standpoint? I'm on v15.latest and all is fine, if v16 server side only is better let me know.
3
Wait, wait. Last week I upgraded to v16 and in less than 24 hours we were forced back to v15, look here
6
I'd love to know what ST did so wrong in this release (v16.x). I'd like to hear from them, be transparent, what went wrong and when will it be trustworthy again? I'm staying on v15 until further notice. If the Web UI needs a complete do over, so be it, just state it. Tell us what happened, what's the corrective action, and just be completely honest about the situation. 
4
My two cents' worth: stay on v15 (or whatever older version is working for you now) for the time being.
2
Hi Brian,
 
I'm in the same boat as you. My company has about 400 users across a few dozen domains. I'm waiting patiently to hear some seasoned SmarterMail admins come here and say, "Wow! I absolutely adore v16! and here is why..." but until that time I'm staying on v15. I get the feeling from all the discussions that it's the web interface that is the major issue and not the underlying SM engine. Only a small subset of my clients use webmail but it is important nonetheless.
 
Matt
2
Webmail is (was?) one of the great reasons to use SM. Some of my clients are gravely concerned about its future, given ST's behavior regarding v16. They are actively looking for alternatives, and have me doing so as well.
 
The move will likely be to G-Suite or Office 365 at this point.
3
Thanks to all for your thoughtful responses.   I will upgrade to latest rev of 15 and call it a day for now, putting serious consideration into whether to continue upgrade protection.  Frankly, I have been migrating a smattering of clients who had full on premises Exchange to Office 365 and it has been working out very well.   Since ActiveSync for Outlook has been deprecated by MS (it never really worked that great with ST anyway) and ST is caught short without MAPI, I may just bite the bullet and migrate everyone to Office 365 and use the Kiosk type license for those not needing the full integrated Outlook experience.
1
Any update to people's experiences going from 15 to 16?
I've done a single hosted domain, with no issues, a few weeks back, but I'm hesitant to move my main server with almost 500 users and 50 domains
1
Staying put here as well. Not going to v16 at this time. 
0
So I am really curious what this thread's subscribers think about this:
1
Am happy with SM 15.x and so as the users, atleast if any issues we are able to debug, 
with seeing V16 posts and daily new posts on new issues, am just wanna stay on 15.x and keep watching the threads when on some day some admin will post that SM16 is now worth upgrading to.
 
Thanks
2
I've been raising a fuss with my ISP over v16. I finally heard from them that they are planning to go from their current 16.3.6558 to 16.3.6600 next weekend. I'm hoping this fixes a number of problems. One of the most annoying is this... I tried opening 4 messages, waiting 5 seconds between each. Instead of getting 4 different messages, I got 4 copies of the same message displayed.  Hopefully this kind of thing is fixed in 6600.

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