In messages received from Google Gmail, ***SPAM*** text is automatically inserted into message subject line, causing client distress and slight marital discord
Question asked by Eric Bourland - October 13, 2017 at 9:42 AM
Unanswered
SmarterMail 16.3.6488
 
Hi, friends, can you help me out with a strange, lingering problem that afflicts a dear client of mine? We've used SmarterMail for many years now.
 
He's a retired gentleman. Whenever his wife sends him a message from her Google Gmail account, SmarterMail seems to automatically insert, into the message Subject Line, the text: *** SPAM ***
 
He uses Microsoft Outlook, latest version, for his email client.
 
I cannot find anywhere, in SmarterMail or MS Outlook, to get rid of the automatically inserted subject line text.
Is there an interface in SmarterMail that will allow me to disable this automatically inserted text?
 
Thank you as always.
 
Eric

18 Replies

Reply to Thread
1
Matt Petty Replied
Employee Post
It's likely this could be a custom filter on the user or domain level. I would check those as those can be setup to prepend text on a subject based on the spam level. 
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Dear Matt, hmm, I thought so, too. I'm not able to find the interface to manage a custom filter; can you point me in the right direction? Thank you! Eric
0
Eric,

Login as System Admin, then MANAGE the domain in question. then...
A. Look under the domain settings, at DOMAIN SETTINGS / FILTERING / CONTENT FILTERING
and
B. Impersonate the user and go to MY SETTINGS / FILTERING / CONTENT FILTERING
0
Eric Bourland Replied
Dear Randy and Matt.

I believe I have gone to the correct screen for Content Filtering. (Many of the interfaces got moved around in SM 16, and I am still finding my way around.) =)

I do not see any Content Filters defined for this user, however.

Also, I don't see "My Settings" anywhere, so I wonder if I am indeed in the correct interface.

Are we pretty sure that this is, indeed, a Content Filter?

Is there another interface I should be looking for? Thank you again. =)

Eric
0
Eric Bourland Replied
Dear Randy and Matt,
 
I have impersonated the admin user -- allan -- and I went to Content Filtering; but, no filters are there. (See screen capture.) Can you think of another place I might look for the***SPAM*** text that gets prepended to the subject line of this gentleman's wife's incoming emails? =) Thank you very much for your patient help. Gratefully,
 
Eric
 
 
0
Matt Petty Replied
Employee Post
Did you check the domain level content filters as well?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric Bourland Replied
Matt, good to hear from you, and thank you for the follow-up. I've hunted and tinkered around in the interface for quite some time now, looking for anything I might have overlooked. You know, I am not completely certain I have checked the domain level content filters. I am not sure where to find those. I attach a screenshot of what I am looking at. From here, where should I go? It seems to me that I have looked everywhere, clicked on everything. Obviously I am missing something. =) Thank you for your help. Eric

1
Rod Lasky Replied
Employee Post
Hi Eric,  Try this:
  1. Log in as a Sys Admin
  2. Click the Troubleshooting link on the left
  3. Click the Vew Logs card
  4. In the Delivery logs on the date this occurred, search for:   Delivery for GMAILSENDER@gmail.com to
At the end of the log returned, you'll see:  (Delivered) Filter:
If the filter says None, then no content filters were applied.  If there's a name after 'Filter:', then that is the content filter being applied.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric Bourland Replied
Rod, I did that. Looks like no filters applied. This eliminates the Filter as a source of the prepended text ***SPAM*** in the subject line. Thank you for that.

Can you think of any reason why the text ***SPAM*** might get prepended to the subject line, for this one sender?

Thank you for your help. All best,

Eric
1
Linda Pagillo Replied
Hi Eric. Are you using Declude by any chance? I'm asking because depending on your settings, it can add spam prefixes to message subjects.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer
0
Eric Bourland Replied
Dear Linda, it's very nice to hear from you. I don't use Declude, but I am still tinkering and nosing around in SmarterMail, and finding things that have been moved around. ;-)

Thank you for taking time to consider my problem. I'm grateful for your expertise. I will post here again when I make progress on this.

All best,

Eric
1
Rod Lasky Replied
Employee Post
Hi Eric.  I would next check Outlook's junk email settings.
 
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric Bourland Replied
Rod, thank you. I am going to work with the client to check his hunk mail settings in Outlook. This is looking more like a client side problem. Thank you as always. Eric
0
Matthew Leyda Replied
Eric,
A clue to tell if its a client side issue. Impersonate the user and look at the email in her account and see if it has the label.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
0
If it has the label in webmail, post the header of the message here for everyone to see. It might be getting tagged by SmarterMail's built-in spam filter. The header will show us which tests are causing it to be tagged as spam.
0
It's my pleasure, Eric.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer
0
Friends, I am pretty sure now that it's a Client Side thing. I see the headers of the incoming messages in SmarterMail web interface, and the ***SPAM*** subject line prepending is not there. But apparently those incoming messages are prepended once they get into Outlook.

Here is a header of one of the incoming messages. It looks normal to me; do you see anything untoward in this header?

Thank you again for your help. =)

Eric
 
Return-Path: <selma.m.thomas@gmail.com>
Received: from mail-yw0-f171.google.com (mail-yw0-f171.google.com [209.85.161.171]) by tarsier.viviotech.net with SMTP
(version=TLS\Tls12
cipher=Aes256 bits=256);
Wed, 18 Oct 2017 13:01:20 -0400
Received: by mail-yw0-f171.google.com with SMTP id l32so1136377ywh.13
for <allan@tallancomp.com>; Wed, 18 Oct 2017 10:01:15 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20161025;
h=mime-version:in-reply-to:references:from:date:message-id:subject:to;
bh=4wpcHOOfhke2O4v+o6pJQ5T8q+1Zcu5mz7L2wsHxAdM=;
b=uhbDTsUC6HRqWII2KOPLAZ9Kx6REPOtQbT/zflN3DPBcYkofjaO5oNvpP9kIMYeMYV
pODNQJ4u0uZziMPR8YRbq01OkU/qHYqfjSoJ0ST4LB1x+3hNvTasDYTrPFBn2/2qXDIU
e9DW1LFiA4BPhuOgapTDficysC4EhP0RzjbTUKUqYlGjKDCBo1mJpDmQywuPDFxTpn2U
tAfQppHRzbUdQIz8g2Jn8oxj2GnyYtT0cYSZihQ7dtg/E4xgH3uMk9n7jzwPV06qiCSA
ec/2FGI0uylEf083Y5SgBQe7rstrUqXSaOt0lRRlEe1k+nz480ffIZ6NDAkgby4mAFlK
Kt6A==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20161025;
h=x-gm-message-state:mime-version:in-reply-to:references:from:date
:message-id:subject:to;
bh=4wpcHOOfhke2O4v+o6pJQ5T8q+1Zcu5mz7L2wsHxAdM=;
b=oRO4M9ywtisrnVEWC05cWZ2z7e3MeS4rnMgCVz9YuMS/Uex173HJpgPqeDXjeNf2d0
hUrjnnxfXA6QQTMmXpfdolzT3glDMcwlHi5NJZ35bmT93PCFzMd2AJVVNNR2NQHGsyti
p6sZJm2+Eg4Sel2nnfMVh/DpE589n0RjNxhUuzrZz2Trbj4N9Tbc7/aE6hbMmwarNkad
mEPKA/lShhvXN/Z8VEVg3MF/oQDUhezWAeAR2YdzFgtuSD2FDlSxfCFEhsN+NuFDendx
d6HI/FQkBQ755ENtoYKAz7wjT1/JQoh715JfdeCjbM4Od9wy6mnrO9ESQTPKCKPHEUKh
6REQ==
X-Gm-Message-State: AMCzsaWYQYo51MRbIGS9LIHs5UFWD6zn4vwSnzEGl6iiVApQMQ9vI8uJ
Fmo8yGPdJ3Y3oxsF4gIXLUPzlH9HOh4SVRIZaiI=
X-Google-Smtp-Source: ABhQp+ReZAZszSHMnaVfGeP2QWBS4ftecLy9q5ybxm55B55VFEYWTKuj4QOEuBavVArfcc1hZMGeAthYDgjZarKjOEQ=
X-Received: by 10.37.224.76 with SMTP id x73mr5135496ybg.59.1508346073445;
Wed, 18 Oct 2017 10:01:13 -0700 (PDT)
MIME-Version: 1.0
Received: by 10.129.23.10 with HTTP; Wed, 18 Oct 2017 10:01:12 -0700 (PDT)
In-Reply-To: <001501d34830$76860100$63920300$@com>
References: <001501d34830$76860100$63920300$@com>
From: Selma Thomas <selma.m.thomas@gmail.com>
Date: Wed, 18 Oct 2017 13:01:12 -0400
Message-ID: <CAP4Bzp9-ytorqfr+=+SgPEDZGRMHwa+a9oWOyQp5Zj8_TyO6AQ@mail.gmail.com>
Subject: Re: FW: Invoice and Virginia tax forms
To: "T. Allan Comp" <allan@tallancomp.com>
Content-Type: multipart/alternative; boundary="94eb2c088ce4e7fa95055bd52f3d"
X-SmarterMail-Spam: ISpamAssassin 0 [raw: 0], SpamAssassin -200 [raw: -100], SPF_Pass, DK_None, DKIM_Pass
X-SmarterMail-SpamDetail: Content analysis details: (-100.0 points, 5.0 required)
X-SmarterMail-SpamDetail: pts rule name description
X-SmarterMail-SpamDetail: ---- ---------------------- --------------------------------------------------
X-SmarterMail-SpamDetail: -0.0 SHORTCIRCUIT Not all rules were run, due to a shortcircuited rule
X-SmarterMail-SpamDetail: -100 USER_IN_WHITELIST From: address is in the user's white-list
X-SmarterMail-TotalSpamWeight: 0 (Trusted Sender - Contact)
 
0
I believe you are correct Eric. I'm guessing their Outlook antispam is the culprit.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer

Reply to Thread