Implement Undo Send (delay sending an email) feature in SmarterMail
Idea shared by Ionel Aurelian Rau - October 13, 2017 at 12:58 AM
Proposed
Hello!
 
GMail has been supporting this for some time and recently Outlook.com also implemented a setting available at the mailbox level where every user can configure an "Let me cancel an email I`ve sent" and a time-frame for this (5, 10, 15 or 30 seconds). As far as I can see, Outlook.com`s implementation depends on the browser session, so if you close the browser tab and re-open it, the message is not sent at all.
 
It would be a great feature for SmarterMail to have something like this, so maybe it can be implemented in the future? Also, it would be great if it would be designed in some other manner so as to not depend just on the WebMail interface, but to work regardless of the mail client used. However, it would be great if it could be configured both at the domain level and/or at the user level. 
 
Maybe it could be a setting that delays sending the mail (submitted to the server either via WebMail or any other client) in the spool for X ammount of time (preferably configurable) and with a button or some other visual cue shown in WebMail that you have X seconds to cancel a sent mail (maybe if the user goes to sent mails, he would have a count-down when he clicks on the sent message with a button to cancel it).
 
Hope this idea is good and it can be implemented in the future.

5 Replies

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Could SmarterMail clarify if this feature is in place or if not, any plans to implement ?
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It was originally announced to have a "unsend" or recall type feature, but it was not released in SM 17. https://www.smartertools.com/blog/2018/01/18-SmarterMail-17-Introduction see the red-strikethrough text.

Christopher

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Its worth mentioning that this feature only works if the remote server supports the feature.
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Yes, though you could implement a holding time where SM holds the email for a period of time before sending, though not the SMTP RECL command that we have a few customers hoping to get.

Christopher

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Outlook and Gmail already have this feature where they allow you to set a delay for sending emails so at least you have a few seconds to cancel sending if you sent an email by mistake. What I think is that this timer, at least for Outlook.com, depends on the browser and if you close the browser the message would not be sent. But SM could simply set a delay at the outgoing spool level with a countdown in WebMail. Ideally this countdown should be configurable at the domain level and/or account level.

This does not depend on the receiving sender and seems like an elegant solution. Hopefully SM will implement something like this one day.

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