How to Fix Corrupted Inbox
Question asked by Michael Muller - September 22, 2017 at 7:45 AM
Unanswered
Yesterday I was perhaps over tasking my PC with lots of open windows and a very large file deletion going on (deleting 55,000+ files from the hard drive) when my machine locked up for about a minute. When it came back I started closing programs, including Thunderbird. When the delete operation completed I opened Thunderbird again and suddenly I had 5000+ unread emails in my inbox, all from today, mere minutes ago.
 
I connect to my email via IMAP on my PC with Thunderbird, as well as through my iPhone and iPad using the native email app. The badge number on the email icon on my phone has been going up and down from 5000 to 18 to 800. The badge on my iPad shows a different number. Thunderbird takes forever, and ultimately shows over 5000 unread emails, which are all dated today, and completely scrambled. The top-most email is actually from February of last year, despite showing today's date and a timestamp of five minutes ago.
 
How do I re-index the inbox? Is this something I do through Thunderbird? Through the web interface as the server admin? Is there a file on the server I can delete to force a re-index?
  • SM Enterprise 15.7
  • Latest version of Thunderbird
  • Windows 8.1 (if that even matters)
Thanks,
 
Mik
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Montague WebWorks
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If this isn't a feature already present in SM, perhaps there's a third-party tool that can rip through all the headers and recreate the mailbox index file / database?
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Montague WebWorks
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