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Dear SM Executive team,
I know you love to release a 'new' version of SM every year. The truth is those versions have had really little value in terms of feature set, product maturity or highly requested features in the last few years. With a premium 40% software assurance annually, the product is at the top of the heap in costs. The ongoing SM16 saga seems to have no end with evidently a product not good enough for us to upgrade and forget about yet stuck in the middle of a waiting game. So why do we even bother with renewals? Because the internet is a forever moving landscape and we want to be assured the users are always on a supported platform. We love you to innovate but we still have core product issues with Outlook/Activsync, a need for SNI, a need for optional built in SSL renewal and the list goes on. It is time to re-evaluate either your renewal pricing or do a waiver for everyone on support today until you get SM16 to what it should be, a upgrade it and forget it product.