Is anybody really using (and offering to customers) Team Workspaces functionality?
Question asked by Jorge EG - 9/1/2017 at 5:08 PM
I am wondering if you are really using this functionality and what are your opinions.
In my case, when I first heard about it as an instant replacement for Webex, I was very excited, but now that its out there, we still use webex and we dont use it for many reasons like:
- The whiteboard application is very basic and it does not have a SELECT tool, so you cant move any objects once they have been created.  
- Entering a workspace and THEN... opening a videoconferencing in a separate window is a 2-step process that people dont really like. And the appear.in plug in does not work very well in many browsers and/or takes a lot of memory.
Anyway, I would like to know others' experiences with this tool.
Thanks in advance.

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Christopher Hiatt Replied
I have some users that have started to use it quite a bit. Mostly one on one screenshare for training or troubleshooting. They have also been posting different workspaces to host files for processes that they use a lot. Gives a simple repository that everyone can get to and add notes or ask questions about items in the space. I don't think anyone uses the whiteboard.
As you mentioned through, I'm not a fan of how the video opens up either. I need to get clarification on the video share limits also. The KB for it mentions up to 8 video participants can connect but when the appear.in window opens it says that only four can connect but 12 are allowed on a pro plan.
Robert Emmett Replied
Employee Post
Chris, we are in the process from SM 17 of implementing our own WebRTC for video conferencing. This will eliminate the need of using a 3rd party, like appear.in.  It has also been suggested that we keep the 3rd party app URL as an option and possibly add a third option of "launching" a hosted video conf app.  Just FYI about video conferencing within Team Workspaces for SM 17.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278

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