SM 16 Content Filtering - cannot add condition, so you cannot add any new Content Filtering rules
Problem reported by Ionel Aurelian Rau - August 29, 2017 at 7:55 AM
Resolved
Hi all,
 
Just a quick question: can anyone else verify if you can add a condition to a Content Filtering rule in SM v16.2.6439? Or is it just me?
 
The behaviour I`m seeing is that I can create a new Content Filtering rule for any of the domains and I can click the "+ New Action" button to add an action, but I cannot click the "+ New Condition" under any circumstances, so I cannot add any conditions to the CF Rules. I know I used this feature and I set up some Content Filtering Rules a while back on another SM 16 build, but this is the first time I try in this build and it does not work.
 
So, is anyone else experiencing this?
 
Thank you!

14 Replies

Reply to Thread
0
Derek Curtis Replied
Employee Post
Hi, Ionel
 
Just as Rod stated, this is working for me as well: I can add additional Conditions and Actions to existing content filters, both for my account as well as on the domain. Clearing your cache may work...Was this an upgrade or an new install? Have you tried across browsers? 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
I am also unable to add a condition.
 
Running Version: 16.2.6442
 
Have tried multiple browsers on multiple machines. Have tried clearing caches and history and no Joy. Clicking New Condition does nothing.
0
Derek Curtis Replied
Employee Post
Will you both check your Dev Tools -- look at the console and the network tabs, and see if there are any errors being thrown? I simply cannot replicate this at all...
 
I know you've cleared history and caches, but what about cookies? Have you tried that? I had an issue on Chrome for MacOS, but clearing out ALL cookies cleared it up. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0

I cleared all cookies with no change.

Ran the Console and there is an error when i click the button:

       

0
I can't add conditions either on 16.2.6442.  Getting a similar error to above:
 
angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:11
    at angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:49
    at Object.d [as get] (angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:47)
    at angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:49
    at d (angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:47)
    at e (angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:47)
    at Object.invoke (angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:47)
    at R.instance (angular-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:98)
    at Object.i [as link] (vendor-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:24)
    at g (vendor-v-16.2.6442.18515.8d4e8b8bb4b8e00.js:25)
0
As I said, I also tried on a totally new machine (a VM) where no browser has ever accessed the server, so I`m sure that it was not due to cookies, but I also cleared all browser data when testing on my main machine.
 
Now I also tried the same action with the Console opened and I get the same error as stated above (tried several times to click on the "New Condition" button):
site-v-16.2.6439.20618.8d4e6132f650800.js:94 SignalR Init2, Connected: undefined
site-v-16.2.6439.20618.8d4e6132f650800.js:94 SignalR Start2
site-v-16.2.6439.20618.8d4e6132f650800.js:94 SignalR Started2
site-v-16.2.6439.20618.8d4e6132f650800.js:94 SignalR connection type: webSockets
site-v-16.2.6439.20618.8d4e6132f650800.js:5 SignalR Initted, Sending connect with auth details.
site-v-16.2.6439.20618.8d4e6132f650800.js:5 SignalR Connect success.
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 TypeError: Cannot read property 'indexOf' of undefined
    at Object.getNodeFromJid (vendor-v-16.2.6439.20618.8d4e6132f650800.js:452)
    at a.Connection.connect (vendor-v-16.2.6439.20618.8d4e6132f650800.js:452)
    at t.j [as authenticateOAuth2] (site-v-16.2.6439.20618.8d4e6132f650800.js:23)
    at w (site-v-16.2.6439.20618.8d4e6132f650800.js:23)
    at site-v-16.2.6439.20618.8d4e6132f650800.js:23
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:166
    at f (angular-v-16.2.6439.20618.8d4e6132f650800.js:52)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:55
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 TypeError: Cannot read property 'indexOf' of undefined
    at Object.getNodeFromJid (https://[REDACTED-SERVER-NAME]/interface/output/vendor-v-16.2.6439.20618.8d4e6132f650800.js:452:17733)
    at a.Connection.connect (https://[REDACTED-SERVER-NAME]/interface/output/vendor-v-16.2.6439.20618.8d4e6132f650800.js:452:24111)
    at t.j [as authenticateOAuth2] (https://[REDACTED-SERVER-NAME]/interface/output/site-v-16.2.6439.20618.8d4e6132f650800.js:23:2263)
    at w (https://[REDACTED-SERVER-NAME]/interface/output/site-v-16.2.6439.20618.8d4e6132f650800.js:23:1748)
    at https://[REDACTED-SERVER-NAME]/interface/output/site-v-16.2.6439.20618.8d4e6132f650800.js:23:1570
    at https://[REDACTED-SERVER-NAME]/interface/output/angular-v-16.2.6439.20618.8d4e6132f650800.js:166:197
    at f (https://[REDACTED-SERVER-NAME]/interface/output/angular-v-16.2.6439.20618.8d4e6132f650800.js:52:148)
    at https://[REDACTED-SERVER-NAME]/interface/output/angular-v-16.2.6439.20618.8d4e6132f650800.js:55:68 Possibly unhandled rejection: {}
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
DevTools failed to parse SourceMap: https://[REDACTED-SERVER-NAME]/interface/output/angular.js.map
DevTools failed to parse SourceMap: https://[REDACTED-SERVER-NAME]/interface/output/vendor.js.map
DevTools failed to parse SourceMap: https://[REDACTED-SERVER-NAME]/interface/output/site.js.map
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:11
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at Object.d [as get] (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at d (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at e (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at Object.invoke (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at R.instance (angular-v-16.2.6439.20618.8d4e6132f650800.js:98)
    at Object.i [as link] (vendor-v-16.2.6439.20618.8d4e6132f650800.js:24)
    at g (vendor-v-16.2.6439.20618.8d4e6132f650800.js:25)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:99
(anonymous) @ vendor-v-16.2.6439.20618.8d4e6132f650800.js:25
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
l @ angular-v-16.2.6439.20618.8d4e6132f650800.js:106
t.onload @ angular-v-16.2.6439.20618.8d4e6132f650800.js:111
XMLHttpRequest.send (async)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:112
p @ angular-v-16.2.6439.20618.8d4e6132f650800.js:107
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:105
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:289
dispatch @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
q.handle @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:11
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at Object.d [as get] (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at d (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at e (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at Object.invoke (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at R.instance (angular-v-16.2.6439.20618.8d4e6132f650800.js:98)
    at Object.i [as link] (vendor-v-16.2.6439.20618.8d4e6132f650800.js:24)
    at g (vendor-v-16.2.6439.20618.8d4e6132f650800.js:25)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:99
(anonymous) @ vendor-v-16.2.6439.20618.8d4e6132f650800.js:25
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:289
dispatch @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
q.handle @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:11
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at Object.d [as get] (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at d (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at e (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at Object.invoke (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at R.instance (angular-v-16.2.6439.20618.8d4e6132f650800.js:98)
    at Object.i [as link] (vendor-v-16.2.6439.20618.8d4e6132f650800.js:24)
    at g (vendor-v-16.2.6439.20618.8d4e6132f650800.js:25)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:99
(anonymous) @ vendor-v-16.2.6439.20618.8d4e6132f650800.js:25
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:289
dispatch @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
q.handle @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:11
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at Object.d [as get] (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at d (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at e (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at Object.invoke (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at R.instance (angular-v-16.2.6439.20618.8d4e6132f650800.js:98)
    at Object.i [as link] (vendor-v-16.2.6439.20618.8d4e6132f650800.js:24)
    at g (vendor-v-16.2.6439.20618.8d4e6132f650800.js:25)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:99
(anonymous) @ vendor-v-16.2.6439.20618.8d4e6132f650800.js:25
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:289
dispatch @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
q.handle @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:11
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at Object.d [as get] (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at d (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at e (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at Object.invoke (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at R.instance (angular-v-16.2.6439.20618.8d4e6132f650800.js:98)
    at Object.i [as link] (vendor-v-16.2.6439.20618.8d4e6132f650800.js:24)
    at g (vendor-v-16.2.6439.20618.8d4e6132f650800.js:25)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:99
(anonymous) @ vendor-v-16.2.6439.20618.8d4e6132f650800.js:25
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:289
dispatch @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
q.handle @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
angular-v-16.2.6439.20618.8d4e6132f650800.js:127 Error: [$injector:unpr] http://errors.angularjs.org/1.6.2/$injector/unpr?p0=internalTypeProvider%20%3C-%20internalType%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController%20%3C-%20userFilterRuleEditController
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:11
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at Object.d [as get] (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at angular-v-16.2.6439.20618.8d4e6132f650800.js:49
    at d (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at e (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at Object.invoke (angular-v-16.2.6439.20618.8d4e6132f650800.js:47)
    at R.instance (angular-v-16.2.6439.20618.8d4e6132f650800.js:98)
    at Object.i [as link] (vendor-v-16.2.6439.20618.8d4e6132f650800.js:24)
    at g (vendor-v-16.2.6439.20618.8d4e6132f650800.js:25)
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:127
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:99
(anonymous) @ vendor-v-16.2.6439.20618.8d4e6132f650800.js:25
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:139
$eval @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
$digest @ angular-v-16.2.6439.20618.8d4e6132f650800.js:150
$apply @ angular-v-16.2.6439.20618.8d4e6132f650800.js:153
(anonymous) @ angular-v-16.2.6439.20618.8d4e6132f650800.js:289
dispatch @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
q.handle @ angular-v-16.2.6439.20618.8d4e6132f650800.js:3
Hopefully this will help you single-out the issue and fix it soon since we need this feature asap.
Thank you!
0
Derek Curtis Replied
Employee Post
Thanks for the errors, guys. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
I have the same. issue.
It was ok in SM 16.1 , we faced this problem after updating to 16.2
 
Any solution?
 
0
Yes, is there any time-frame for fixing this issue? I was hoping we could update to a fixed build this past week-end but as I can see you no longer have weekly releases, so we do not know what to expect. I need to let our users know of an estimated date when we`ll have the feature back up and running, so please update if you have any information about the next build that includes this fixed.
 
Also, unfortunately we cannot update during week-days, so we will always need to wait for the next week-end following your release to update - further adding to the delay, thus any info on this would be useful.
 
Thank you!
0
Any new?
0
Any solution?
0
Support provided a new update that fixed the issue. Not sure if it was made publicy available so may want to ask.
1
When will the patch for this be available? This is seriously impacting my clients and business. Cannot believe this was missed in testing before a release.
0
We`ve installed the latest version (v16.3.6467) and this issue appears to be fixed.
 
Thank you!

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