Does the Inactive Users table reflect mailboxes accessed via a third party mailbox, such as when using Gmail's IMAP or POP Retrieval functionality?
Question asked by Colton Morrison - August 18, 2017 at 8:17 AM
Answered
Same question as the title: Does the Inactive Users report accurately reflect mailboxes accessed via a third party mailbox, such as when using Gmail's IMAP or POP Retrieval functionality?
 
Or to be more specific, what types of access are incorporated into the Inactive Users report?

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echoDreamz Replied
It appears to be accounts with no protocol activity at all, webmail, SMTP etc.

Christopher

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Derek Curtis Replied
Employee Post Marked As Answer
Chris is right. Technically, it's any user that hasn't authenticated against the SmarterMail server. So if you're using Gmail to initiate a pull over IMAP or POP, using an email client, etc. you're still considered "active" as your account has initiated an authenticate.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Thank you for confirming this, Technically. That's what I was expecting to hear, but just had to be sure.

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