"NaN" shows up in the body of every email composed via webmail
Problem reported by Joe Dellaragione - August 17, 2017 at 5:58 AM
Resolved
So when any of my users logs into webmail and clicks COMPOSE the body of the message is prefilled with "NaN". 

Any idea what is causing this? I went through the settings and I have no custom footer set and I have not made any other changes EXCEPT for setting up throttling which should not affect this. 
 
Any ideas? This is happening to ALL users ... 

8 Replies

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0
Andrea Rogers Replied
Employee Post
Hi Joe,
 
This isn't something I've seen before. What version of SmarterMail are you running? 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

1
Joe Dellaragione Replied
Latest version ... I just upgraded last week. 
 
Screen shot attached: 
 
 
Tried it on IE and Chrome. 
0
Bryan Zimmerman Replied
I also get that a lot when replying to emails. When I hit reply or reply all the email body displays NaN instead of email being replied to.
0
Joe Dellaragione Replied
Thanks! Looks like a SM issue, could we get this sent over to engineering?
0
Matthew Kides Replied
Employee Post
Does this only happen on reply/forward or do you also see it on a new blank message?
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Joe Dellaragione Replied
For me its on NEW emails. The other poster gets it in replies.
0
Bryan Zimmerman Replied
I get it sometimes in all cases. New, Reply, Reply All, Forward
0
Matthew Kides Replied
Employee Post
Hello all,
 
This issue will be fixed in our next build.
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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