"NaN" shows up in the body of every email composed via webmail

Problem reported by Joe Dellaragione - 8/17/2017 at 5:58 AM

Resolved

So when any of my users logs into webmail and clicks COMPOSE the body of the message is prefilled with "NaN".

Any idea what is causing this? I went through the settings and I have no custom footer set and I have not made any other changes EXCEPT for setting up throttling which should not affect this.

Any ideas? This is happening to ALL users ...

8 Replies

Reply to Thread

Employee Replied

8/17/2017 at 7:47 AM

Employee Post

Hi Joe,

This isn't something I've seen before. What version of SmarterMail are you running?

Joe Dellaragione Replied

8/17/2017 at 8:13 AM

Latest version ... I just upgraded last week.

Screen shot attached:

https://drive.google.com/file/d/0B_pT1P_i67d9QjI4RF9jWkd5Q0E/view?usp=sharing

Tried it on IE and Chrome.

Bryan Zimmerman Replied

8/17/2017 at 9:22 AM

I also get that a lot when replying to emails. When I hit reply or reply all the email body displays NaN instead of email being replied to.

Joe Dellaragione Replied

8/17/2017 at 9:29 AM

Thanks! Looks like a SM issue, could we get this sent over to engineering?

Employee Replied

8/17/2017 at 10:00 AM

Employee Post

Does this only happen on reply/forward or do you also see it on a new blank message?

Joe Dellaragione Replied

8/17/2017 at 10:07 AM

For me its on NEW emails. The other poster gets it in replies.

Bryan Zimmerman Replied

8/17/2017 at 10:14 AM

I get it sometimes in all cases. New, Reply, Reply All, Forward

Employee Replied

8/21/2017 at 1:24 PM

Employee Post

Hello all,

This issue will be fixed in our next build.

Back to Community Threads

Please leave this box unchecked

8 Replies

Reply to Thread

Tags

Related Knowledge Base Articles