Hello,

 

    We are running newest SM16 (16.0.6379) and using AD to login in,

 

    Our AD  is using account in English, and  "Chinese Name (English name) " as account display name. It's fine for most people. But for one user, his name contains one Chinese word "茗" (reading as "ming"). No matter we use AD, or create a local account using English, and display name contain "茗". User won't be able to login. But if we remove this Chinese word and keep other Chinese words, then he is able to login via AD, or local account

 

  This only happened to webmai. (IE/firefox/chrome). But it's able to access if he is using

Outlook. 

.

   I know we can change display name to temporary fix this. But any of your staff can help to verify why or other method to fix this?

 

  We also have SM15,  test the same name and is ok on SM15. This is Only happened on SM16.

 

    Thank you!

 

rds

Juan Lai