Unable to Add/Modify Internal Spammer Notification SmarterMail Version - 16.0.6348
Problem reported by - June 17, 2017 at 4:34 PM
Resolved
Hi guys. We have a customer using SmarterMail Version - 16.0.6348. I tried to modify his Internal Spammer Notification settings. I can change the settings, but when I click Save, the screen refreshes, but it does not save the new settings. When this happened, I figured I would delete the Internal Spammer Notification that was set up and add a new one with the settings that I needed. I was able to delete the notification, but I'm unable to add a new one. When I try, I enter all of the needed info and click Save. The screen refreshes and the new notification does not show up. I tried this in Edge, Firefox, Chrome and IE. All give the same results. I checked the release notes and I don't see that this has been fixed anywhere so I thought I should report it. Thanks.

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echoDreamz Replied
Linda, I believe this was fixed previously as we reported this issue as well.

Fixed in build 6369
Fixed: Unable to edit the actions for Internal blocked senders content filter.

Christopher

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User Replied
Thanks for the reply Chris. I'm having an issue with the Internal Spammer Notification. Maybe the 6369 fix will resolve my issue as well. I will have my customer upgrade. :)
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echoDreamz Replied
Ah - You are correct :) I just skimmed over your post and it sounded exactly like the issue we were having with the internal blocked senders :)

My apologies for getting your hopes up!

Christopher

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User Replied
No worries Chris. Thanks for responding. Btw, my customer upgraded to 16.0.6376 tonight, but still has the issue. :(
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User Replied
Hey SmarterTools folks.. my customer upgrade to 16.0.6376 tonight and still has the issue where they are unable to Add/Modify Internal Spammer Notification. What can I do to help them? Do you need me to submit this as a ticket?
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Derek Curtis Replied
Employee Post
Linda -- we'll reach out to you. We'll probably request access to the customer's server as we can't replicate the issue.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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User Replied
Hi Derek. Thanks for your response. I sent an email to sales@smartertools.com reporting this issue. I have not heard back as of yet. Please let me know what you need and I will get access for you. Thanks.
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User Replied
Just to update this post.. SmarterTools reached out to me and gave me a custom build which they said should fix this issue. I have forwarded it to my customer and I'm waiting on a response to see if it worked.
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Linda Pagillo Replied
The new build worked to resolve the issue. Thanks guys.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer

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