SM16 Chrome not sending e-mails with base tag in html
Problem reported by Matthew Shepard - 6/13/2017 at 1:36 PM
Resolved
We have noticed an issue in chrome that some of our users are seeing when trying to reply or forward some e-mails that they have gotten from specific customers. They would type the e-mail up and when they hit the "send" button the send button will go gray for a couple of seconds and then go blue again. The e-mail pane never closes and the e-mail never sends. If they switched over to Internet explorer, even if they saved it as a draft so it is the exact same e-mail, it would work, and send as expected. After some research I have identified the problem is the base tag in html. For example: <base href="https://website/" target="_self">. If I go to code view when editing the reply or forward and remove the word "base" (so it would leave: <href="https://website/" target="_self">)  and then try to send it will work in chrome.
Employee Replied
Employee Post
Hello Matthew,
 
This is a known issue that has been fixed and will be in this weeks release.
Matthew Shepard Replied
Awesome, thank you.
Matthew Shepard Replied
This has been fixed and can be marked as resolved. Thank guys!

Reply to Thread

Enter the verification text