Email being returned because user does not exist, but does!
Problem reported by Mike Coyne - 5/23/2017 at 10:13 AM
We have a client that is sending out daily reports to people within the company.  One persons email is being rejected.  Here is the message:
Could not deliver message to the following recipient(s):

Failed Recipient: jpeXXXn@OpXXXX.com
Reason: The recipient does not exist
The actual email address is correct and has been tested by the person sending the daily report.  ONLY the daily report gets kicked back to the sender.
Here is the header:
   -- The header and top 20 lines of the message follows --
Received: from smtp.centurylink.net (mail.centurylink.net [])
by mail.realwebs.com with SMTP;
   Tue, 23 May 2017 05:25:54 -0600
Return-Path: <atoth@OpXXXX.com.com>
X_CMAE_Category: , ,
X-CNFS-Analysis: v=2.2 cv=HNeBLclv c=1 sm=1 tr=0
a=2sAWnrg6nYjCb6uJ1sXWmA==:117 a=2sAWnrg6nYjCb6uJ1sXWmA==:17
a=DAwyPP_o2Byb1YXLmDAA:9 a=0aE9QUaO_QmmuWBIoxcA:9 a=CjuIK1q_8ugA:10
a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=XZC0z-IEypuodKyZ9yYA:9 a=gKO2Hq4RSVkA:10
a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
a=vc6Mw3o32soS4xRomL8A:9 a=n3BslyFRqc0A:10 a=QGevMSd5eboA:10
X-CM-Score: 0
X-Scanned-by: Cloudmark Authority Engine
X-Authed-Username: b3BkeWtlQGNlbnR1cnlsaW5rLm5ldA==
Authentication-Results:  smtp03.agate.dfw.synacor.com
smtp.user=OpXXXX@centurylink.net; auth=pass (LOGIN)
Received: from [] ([] helo=ACCTSW)
        by smtp.centurylink.net (envelope-from <atoth@OpXXXX.com>)
        (ecelerity r(Momo-dev: with ESMTPA
        id FC/EC-09756-14C14295; Tue, 23 May 2017 07:25:54 -0400
From: "Andrea Toth" <axxxth@OpXXXX.com.com>
To: "Beth Beyer " <bxxxer@OpXXXX.com>,
        "Dennis Deremer" <dennisderemer@OpXXXX.com>,
        "Duane Young" <dyxxxg@OpXXXX.com>,
        "John Pershyn" <jpexxxn@OpXXXX.com>
Subject: 05.19.17 STOCK ADJ RPT
Date: Tue, 23 May 2017 07:25:19 -0400
Message-ID: <008301d2d3b7$5723de10$056b9a30$@OpXXXX.com>
MIME-Version: 1.0
MIME-Version: 1.0
Content-Type: multipart/mixed;
X-Mailer: Microsoft Outlook 15.0
thread-index: AdLTtvf7LoCJYA7iR1O1jlAQmvr+yA==
Content-Language: en-us
This is a multipart message in MIME format.

3 Replies

Reply to Thread
User Replied
Hi Mike. A few questions...

1.) Is jpeXXXn@OpXXXX.com an alias or an actual mailbox?

2.) If jpeXXXn@OpXXXX.com is a regular mailbox, is there a forwarder on it?

3.) Is the daily report being sent from SM as well as to SM?

Mike Coyne Replied
  1. jpeXXXn@OpXXXX.com is an actual email address.  It is NOT an alias.
  2. jpeXXXn@OpXXXX.com has ZERO forwards on the account.
  3. The daily report goes to other actual address at OpXXXX.com but the jpeXXXn@OpXXXX.com address is the only rejection/return.  But the SM does not receive a copy of the report/email
User Replied
When the report is sent, is it being sent from the SM server? For example, is someone @OpXXXX.com sending it out from your SM server to other @OpXXXX.com accounts on your server or is it being sent from a different server to @OpXXXX.com addresses?

Reply to Thread