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Logo not being shown on login screen

Problem reported by Jorge EG - 5/21/2017 at 4:36 PM

Resolved

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I used to show our logo on the webmail login screen and now it does not appear.

If I access a different domain, example: mail.customerdomain.com I do see their logo, but if I access the general webmail interface the logo does not appear on the screen. The hostname that is entered into the General Settings is the same hostname being used to access the webmail so I dont know what the issue is.

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Jorge EG Replied

5/22/2017 at 2:31 PM

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Anyone from ST care to comment?

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Matt Petty Replied

5/22/2017 at 2:36 PM

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Would it be possible for you to send me a private message with all the domains and urls that you used. I can setup a local replication.
I'd just need the
mail.domain.com and domain.com's that have the issue.

Matt Petty

Software Developer

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

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Jorge EG Replied

5/22/2017 at 8:23 PM

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Thanks Matt, I just did.

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Matt Petty Replied

5/23/2017 at 9:11 AM

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Just wanted to give an update. I've had communication with Jorge and was able to reproduce the bug. I have opened up a ticket with him on this and will post here when the issue is fixed.

Matt Petty

Software Developer

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

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Jorge EG Replied

5/23/2017 at 9:28 AM

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Thanks Matt!

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Matt Petty Replied

5/23/2017 at 9:59 AM

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Sent a custom build, waiting to hear back if it fixed the issue for Jorge. I tested it locally and it fixed my scenario.

Matt Petty

Software Developer

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

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Matt Petty Replied

5/30/2017 at 4:00 PM

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I just got confirmation from Jorge that this fixed his issue. To anyone else having this issue, just update your SmarterMail 16, it was already included in last weeks public build.

Matt Petty

Software Developer

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

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