SM16 - Solid color background for login not being used
Problem reported by echoDreamz - May 17, 2017 at 11:07 AM
Resolved
We've changed SM16 to not use the wallpapers on the login to a solid color. However the browser still shows the wallpaper, cleared cache etc. without success. I see a brief flash of the solid color, then the wallpaper background displays. I figured maybe it was some internal caching of the SmarterMail setting, however it's been over 30 minutes without the required change.

Christopher

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Andrea Rogers Replied
Employee Post
Hey Christopher,
 
Are you still seeing this behavior? On my test install running 16.0.6362, I have a solid black background displaying correctly on the login screen. Since this post on the 17th, there have been two releases that address the login page, so it's likely this was fixed with one of those updates... If it's still an issue, do you have the background images field set to Solid Color or Custom Image Folder on Server?
 
I've marked this thread as Resolved in the meantime. Let me know if I need to update that!
 
Thanks! 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
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Andrea Rogers Replied
Employee Post
Hey Christopher,
 
What are your thoughts on getting in touch with the Support Department for a review? I'm unfortunately stumped as to what might cause the standard display to override your custom login settings... You do have a Phone Ticket available on your account that could be used to look into this, and keep in mind that your ticket would be refunded back to your account if something within SmarterMail is causing this display issue. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
0
Andrea Rogers Replied
Employee Post
Hey Christopher,
 
I saw notice that this issue will be resolved in the upcoming 16.1 release. It looks like it was caused by a bug in the custom SmarterMail build you currently have applied. I'm going to (preemptively) mark this as Resolved, while I have it in front of me. If you find the same behavior after applying the 16.1 update, please let me know! I'll also keep an eye on your support ticket for any updates. 
 
Thanks!
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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