Problem with Mailing List OptInUrl resulting in 404 error page

Running 16.0.6341. I have a mailing list setup with users sending subscription requests to the listserv with the double opt-in option enabled. When I send the subscription I get back a confirm email. The URL in the optin link looks like this:

mail.XXXX.com/public/optin.aspx?id=NUMBER&ml=17&domain=XXXXX.com

When I visit that URL I end up on a 404 page. That result URL is:

mail.XXXXX.com/Interface/errors/404.html?aspxerrorpath=/public/optin.aspx

The mailing list messages for that message just uses a placeholder of #OptInUrl#

There doesn't seem to be a public folder in 16.x? This is an upgrade from a older SmarterMail 12.5 site. I tried to find some way to configure this but came up empty. Is this an upgrade issue and if so how can I fix it? Or is it a bug?

Derek Curtis Replied

5/16/2017 at 11:18 AM

Employee Post

Hi, George

We're aware of the issue and it will be addressed in the first minor, which should be out shortly after the public release. (Within a couple of weeks.) For the time being, the temporary workaround is to simply disable double opt-in.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Eric Bourland Replied

8/6/2018 at 5:59 AM

I'm still having this same problem. FYI.

Eric Bourland Replied

8/6/2018 at 6:02 AM

Me, too. I've got some upset clients.

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