Unable to forward to ANY domain

When trying to forward mail to ANY domain -- whether it's a free email service such as gmail, hotmail or a private email service -- I receive a message that says:

Could not deliver message to the following recipient(s):

Failed Recipient: xxxx@gmail.com
Reason: Failed to connect to the recipients mail server. No DNS information was found for the 'gmail.com' domain.

-- The header and top 20 lines of the message follows --

Please advise.

Employee Replied

3/16/2017 at 3:41 PM

Employee Post

Hello Astalis. From your description, the server hosting SmarterMail is not properly resolving DNS.

Log in as the Sys Admin and go to Settings >> General Settings. Change the DNS settings to Google's DNS servers of 8.8.8.8 and 8.8.4.4. Afterwards, restart the SmarterMail service and then test this again. I hope this helps.

Astralis Replied

3/17/2017 at 5:09 AM

Thank you! That fixed it. Any idea what is happening, obviously not a SM issue, I think...

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