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SmarterMail 8.4 not working in windows Server 2010
Problem reported by Shalfur Rahman - 10/12/2016 at 9:31 AM
Submitted

mail.squarenetindia.com/Login.aspx

Server Error in '/' Application.

Attempted to call a method declared on type 'SmarterTools.SmarterMail.Remoting.IMail' on an object which exposes 'MailService.Remoting.Mail'.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.Remoting.RemotingException: Attempted to call a method declared on type 'SmarterTools.SmarterMail.Remoting.IMail' on an object which exposes 'MailService.Remoting.Mail'.

Source Error:
 
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
  
[RemotingException: Attempted to call a method declared on type 'SmarterTools.SmarterMail.Remoting.IMail' on an object which exposes 'MailService.Remoting.Mail'.]
   System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +14579646
   System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +622
   SmarterTools.SmarterMail.Remoting.IMail.GetGlobalMailSettings(String sessionStr) +0
   SMWeb.HelperClasses.RemoteWrapper.GetGlobalMailSettings(UserData usr) +39
   SMWeb.Login.Page_Load(Object sender, EventArgs e) +721
   SMWeb.HelperClasses.CustomPage.OnLoad(EventArgs e) +235
   System.Web.UI.Control.LoadRecursive() +71
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3178
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34209

1 Reply

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Employee Replied
10/12/2016 at 10:19 AM
Employee Post
Hi Shalfur.  From looking at your checkup page, it looks like the account running the Application Pool is called smartermail.  Can you try switching this to the 'Network Service' account, and make sure that it has full control over the following folder:
C:\Program Files (x86)\SmarterTools\SmarterMail\MRS
Afterwards, please restart IIS and then try the web interface again.  I hope this helps.
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