Problem GetTicketsBySearch web services

Hi all,

I have a problem with "GetTicketsBySearch" web services function.

I use the program "curl" to call web services. I create this file request1.xml

<?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Body>

<authUserName>name.surname</authUserName>

<authPassword>password</authPassword>

</searchCriteria>

</GetTicketsBySearch>

</soap:Body>

</soap:Envelope>

And i call it with this command line :

curl -H "Content-Type: text/xml;charset=utf-8" -H "SOAPAction: http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetTicketsBySearch" -d @request1.xml http://ticketsystem.its.it/Services2/svcTickets.asmx>reqOUT1.xml

I wants all open tickets with groupid 15.

Other functions works correctly, but with this function give me this error :

The following error occurred: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

The timeout in Ticketsystem SQL Database is unlimited.

Heidi Ridgway Replied

11/30/2021 at 6:56 AM

I am having the same problem, did you find a solution to this?

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